... ABI is a mature, yet dynamic market with many opportunities for technology and service providers to differentiate the solutions that they offer. This presentation outlines what is happening in the ABI market and what these providers need to do to continue to succeed in the future. Gartner Insights Abstract ...
Analyst(s): Radu Miclaus | Kevin Quinn | Jim Hare
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... Customer Service teams. How do I lead an AI strategy in service and support that delivers real measurable ROI for the business? What the top emerging trends in generative and agentic AI for customer service and support? How do I mature my customer analytics strategy? What key operational metrics should ...
... First Takes Fresh insights on emerging trendsCybersecurity leaders in the U.S. must prepare for an AI cybersecurity environment driven by public-private collaboration in the wake of new U.S. policy. A new executive order rejects regulatory constraints and calls for aggressive defense of federal systems ...
... and enforcement agency imperatives for program effectiveness, as well as new demands to streamline and digitize third-party and compliance risk management processes. In this complimentary Gartner webinar, a panel of Gartner experts will explore key opportunities for chief compliance officers in 2025. ...
... use of social media, CMOs face new challenges in adapting their social marketing strategies. Use Gartner’s social marketing benchmarks to learn how top-performing brands optimize their strategies across social platforms. Introduction Analysis Gartner Recommended Reading Gartner Research ...
... Access Insights Already a Gartner client? AI assistants and agents are commonplace in multichannel marketing hubs in 2026. What separates platforms now is control: advanced decision-making algorithms that optimize journey, offer and consent state at the moment of action, governing what both humans and ...
Analyst(s): Tia Zervas | Suzanne Schwartz | Audrey Brosnan | Julia Multedo
... function. This benchmarking report helps L&D leaders consider the structure, staffing and L&D team skills needed to execute their strategic plans in 2026 and beyond. Insights at a Glance Issue Context What you Need to Know More Detail Gartner Recommended Reading Gartner Insights Abstract ...
... opportunity to drive growth by incorporating LEO services to address these emerging use cases in their product roadmaps. Overview Introduction Market Trend Contributors Gartner Recommended Reading Gartner Research ...
... Small language model capabilities for generative AI have been quietly progressing and will catch many providers off guard in the race toward scalable AI. Product leaders need to establish their own internal model capability — likely open source — to develop healthy, scalable, sustainable differentiation ...