... Gartner’s 16th annual Healthcare Supply Chain Top 25 focuses on ranking leading U.S.-based health system supply chains. Supply chain leaders of health systems can use this research to ensure resurgence of clinical alignment, expanding the span of control and accelerating the digital supply chain. Overview ...
Analyst(s): Salil Joshi | Eric O'Daffer
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... insights on emerging trends Government CIOs can capitalize on momentum provided by the EU Digital Omnibus on AI to prioritize mission impact, sandbox use, and preparation for tighter governance in their AI deployments. It delays high‑risk AI Act rules to 2027 and 2028, creating a window for more phased deployment ...
Analyst(s): Daniel Nieto | Arthur Mickoleit | Nader Henein | Robert Stoneman
... Solutions Summit Gather alongside your peers in London to gain insights on emerging trends, receive one-on-one guidance from a Gartner analyst and create a strategy to tackle your priorities head-on. 14 – 15 September 2026 | London, U.K. ...
... Customers continue to want low-effort service, but exposure to AI is shifting customer perceptions for what constitutes a low-effort experience. These insights help customer service and support leaders understand what low effort means in 2025 and how to evolve their strategy beyond service channels. ...
Analyst(s): Jeffrey Schott | Daniel O'Sullivan | Patrick Quinlan | Melissa Fletcher | Keith McIntosh
... market will lead to competitive differentiation through focused capability creation and GTM strategies. This research provides tech CEOs with insights on top whitespace opportunities and investment considerations. Overview Analysis Background and Context Gartner Recommended Reading Gartner Recommended Reading ...
... Two firms’ widely publicized attempts to replace human agents with AI recently failed, underscoring the technical and operational challenges for success. Customer service and support leaders can learn how to streamline operations and enhance customer interactions by thoughtfully integrating AI with human ...
Analyst(s): Jonathan Schmidt | Brian Weber | Kathy Ross
... do so by 2026. Examples of self-automation activities include using quick auto-response technology in emails to customers or using an unauthorized third-party call recorder to transcribe customer calls. “While self-automation has been happening for a while in the software space, this trend will become ...
... the office of the CFO's likely mandates for2026 budgets. Plus, Gartner Executive Partner Willie Hernandez will speak about Gartner’s latest budget benchmarking and forthcoming legal imperatives that indicate GC must sustain and even grow program resourcing in 2026. You will walk away with answers to your ...
Analyst(s): Chris Audet | Dennis Gannon | Willie Hernandez
... Gartner client? IAM outages caused by points of failure can disrupt access to critical applications and halt operations. This content provides cybersecurity leaders with risk-adjusted approaches to balance disaster recovery, redundancy and business continuity strategies across IAM infrastructure and ...