... markets is forecast to increase by 6.1% in 2026 to $871.5 billion. The aggregate IT spending is projected to see a constant currency five-year CAGR of 7.4% to reach over $1.1 trillion by 2029. Overview Table of Contents for Download Attachment List of Tables for Download Attachment Gartner Recommended Reading ...
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... In today’s crowded agentic market, the real challenge for product leaders is not messaging; it’s building reliable, in-demand solutions that deliver value. Product leaders must use evidence-based frameworks to benchmark against what’s working in production and target opportunities based on observed customer ...
Analyst(s): Raymond Paquet | Eric Goodness | George Brocklehurst
... Access Insights Already a Gartner client? AI presents the opportunity for heads of I&O to redefine I&O’s identity, moving from reactive support to strategic enabler of business transformation. Success demands that heads of I&O embrace AI strategically and establish strong guardrails to improve AI governance ...
... Gartner First Takes Fresh insights on emerging trendsCybersecurity leaders interested in Google’s DiffusionGemma for higher-efficacy text generation must ensure adequate AI guardrails with the open-weight diffusion LLM. While DiffusionGemma is promising for software development and large-scale vulnerability ...
... First Takes Fresh insights on emerging trends CFOs and their teams already use AI for isolated tasks, but ChatGPT Work allows them to coordinate multiple activities and outputs around a defined outcome and context. This lowers the burden of using agentic AI/AI agents for multistep processes in finance, but ...
... Access Insights Already a Gartner client? As AI use expands into more aspects of audit work, CAEs need mechanisms to ensure AI outputs are accurate, reliable and traceable to evidence sources. See how audit at Cognizant built an effective SOX testing agent by combining LLM and deterministic methods. In ...
... Developing an HR technology roadmap that balances strategic vision with operational realities is a core challenge. Apply the six practical drivers in this research to effectively scope, time, and sequence an HR technology roadmap to reduce execution friction, safeguard ROI and drive sustained techno ...
... Access Insights Already a Gartner client? Apparel, specialty and luxury retailers are using UC POS platforms to connect customer engagement, inventory, fulfillment and store operations. As AI adoption expands, CIOs must evaluate vendors on their ability to turn retail intelligence into coordinated dec ...
... Top Customer Service & Support Predictions Boost efficiency and engagement in customer service channels with AI innovations Transform customer service channels with generative AI Generative AI is at the forefront of transforming customer service channels, offering a new paradigm for digital interactions ...