... Promotions should build organizational capability, not reward individual performance. This tool helps leaders build a business case for the position, identify multiple candidates, evaluate next-level readiness using objective criteria and apply governance safeguards to support better promotion decisions ...
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... professions, the talent crunch has been particularly acute,” says Dana Stiffler, VP Analyst, Gartner. “Women are underutilized resources in the so-called war for talent.” The consumer and retail sector not only maintains the largest female supply chain workforce of all industries surveyed, but also manages to ...
... The $420 billion CX services market is growing at an 18.5% CAGR and converging as diverse competitors vie for share. Success for tech services leaders hinges on an ability to blend expertise and technology, deliver composable solutions, and drive CX outcomes that foster lasting client relationships. ...
Analyst(s): Mohit Khemka | Scott Frederick | Tom Coshow
... assesses prominent AI use cases in IT support against value and feasibility. Heads of I&O should use this to prioritize investments and develop a roadmap for adoption. Overview How to Use Use-Case Scoring Breakdown Gartner Recommended Reading Note 1: Scoring Breakdown Explanations Gartner Insights Abstract ...
Analyst(s): Chris Matchett | Luis Fernandez | Siddharth Shetty
... Enterprise demand for free movement across clouds will break down barriers between cloud providers. Borderless solutions — based on a cross-cloud integration framework — will support moving data and workloads across providers and will change the nature of cloud competition for TSP product leaders. Overview ...
... This research analyzes best practices for implementing event intelligence solutions (formerly AIOps platforms) in production. IT operations specialists can use these insights to optimize event quality, avoid implementation stalls, and advance from basic noise reduction to automated response and remediation ...
... Infrastructure monitoring tools are evolving to deliver advanced capabilities tailored for AI infrastructure, in addition to supporting traditional IT assets. This note guides heads of infrastructure and IT operations to learn from ratings and reviews shared by end users on Gartner Peer Insights. Overview ...
... Rising economic pressures are driving organizations to turn to RPA for reducing process inefficiencies, improving productivity and optimizing costs. This note guides heads of enterprise applications to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview ...
... professional services deployment plans and identifying gaps in scope, resources, processes, data and technology before project kickoff. When to Use Directions for Use Gartner Recommended Reading Gartner Insights Abstract ...