... Network automation platforms boost agility and efficiency of network infrastructure by automating and managing the functionality of various vendor networks. This note guides heads of infrastructure and IT operations to learn from ratings and reviews shared by their peers on Gartner Peer Insights. Ove ...
Analyst(s): Peer Community Contributor
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... Manual accounts payable processes and weaker controls can delay supplier payments, increase errors, limit cash visibility and strain critical vendor relationships across the enterprise. This note guides chief financial officers to learn from the implementation experiences of their peers shared on Ga ...
... Access Insights Already a Gartner client? CCaaS platforms increasingly leverage AI to orchestrate customer engagement, automate workflows and enable real-time decision making across voice and digital channels. This helps customer service and support technology leaders improve operational efficiency, c ...
Analyst(s): Jason Bridge | Pri Rathnayake | Megan Fernandez | Drew Kraus
... Access Insights Already a Gartner client? Autonomous I&O AI agents risk execution errors when operating on stale context. This research introduces the concept of Operations Terrain Intelligence, which reconciles technical state within a time-aware world model to ground I&O AI agent actions safely and ...
... Access Insights Already a Gartner client? Government CIOs must adapt to major disruptions, including policy change, that occur within their environment and avoid becoming overwhelmed with a flurry of activity in an evolving landscape. They must take a deliberate and thoughtful approach to manage rapid ...
Analyst(s): Ana Guerra | Michael Berkholtz | Christie Struckman
... As product release volume accelerates, technology users struggle to absorb traditional release communications. Product marketing leaders should use AI-enabled release discovery to help users stay informed about relevant product updates in ways that fit their needs and preferences. Insights at a Glanc ...
... Access Insights Already a Gartner client? CMOs allocate almost one-third of their marketing budgets across major resources to paid media, despite substantial measurement gaps and limitations. MMM solutions illuminate the relationships between investments and outcomes, and help CMOs map out pathways to ...
Analyst(s): Joseph Enever | Matt Wakeman | Tunde Kamson
... Access Insights Already a Gartner client? While traditional digital workplace services provide baseline support, mature enterprises demand transformational solutions tied to business outcomes. To help IT procurement leaders navigate complex vendor capabilities, Gartner evaluated 18 providers in this M ...
Analyst(s): Biswajit Maity | Katja Ruud | Karl Rosander
... Access Insights Already a Gartner client? HR leaders seek WFM applications to enhance operational efficiency, ensure compliance and transform frontline workers’ experience. Use this Magic Quadrant to gain insights into leading WFM vendors and identify those most suitable to support your frontline work ...
Analyst(s): Ranadip Chandra | Sam Grinter | Anand Chouksey | Kelsie Marian