... Access Insights Already a Gartner client? PR and media monitoring platforms are evolving beyond legacy capabilities and Boolean search to support narrative intelligence and AI visibility. This report helps heads of communications confidently choose the right platform by providing clarity and objectivi ...
Analyst(s): Amber Boyes | Paul Swiergosz | Elizabeth Kilbride
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... Geopolitical tensions are accelerating digital sovereignty efforts, prompting cybersecurity leaders to reassess providers. CISOs must decide what stays in global SaaS, what needs regional processing, and what requires on-premises deployment, all while preserving protection and supporting AI adoption. ...
... Access Insights Already a Gartner client? Competitive and market intelligence platforms leverage AI to activate insights from internal and external data sources to drive corporate, product, GTM and revenue enablement decisions. They are primarily delivered as software as a service, with some vendors a ...
Analyst(s): Rahim Kaba | Dan Tolan | Ethan Budgar | Chris Meering
... Access Insights Already a Gartner client? Sales organizations rely on CPQ applications to support omnichannel buying, complex service-based offerings, and revenue life cycle management. AI, composable architectures, and market consolidation are reshaping competition and future investment priorities. In ...
... Access Insights Already a Gartner client? CJA/O vendors are investing in orchestration capabilities, data warehouse integrations and in-platform AI assistants. Third-party journey intelligence remains a gap. Buyers should prioritize technical advances alongside strong customer enablement and proven up ...
... Access Insights Already a Gartner client? As cyberthreats to the healthcare industry intensify, medical device risk management platforms help providers protect connected devices and reduce risk. CIOs can use this overview to identify must-have capabilities and evaluate leading vendors. Insights at a Gl ...
... Access Insights Already a Gartner client? CPaaS equips enterprises with programmable communications, AI, automation and workflow orchestration to create intelligent customer engagement in business applications and processes. This research examines the market’s shift to omnichannel orchestration, agent ...
... I&O is entering an era of continuous change. AI is intensifying demand on IT change management by enabling enterprisewide innovation and accelerating the solution development life cycle. This research explores how ITSM practitioners and IT operations specialists can use AI to meet that demand. Insigh ...
... Access Insights Already a Gartner client? The gap between AI investment and realized value remains stubbornly wide. CIOs can use the Reimagine Workshop to bring business and technology teams together to rethink how work is executed and where value is created, uncovering opportunities that go beyond pr ...
Analyst(s): Nick Reddall | Kabeh Vaziri | Caroline Hewings | Ayca Moseley | Eyad Tachwali | Hung LeHong | Janelle Hill | Alicia Mullery