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Premium Research Oct 2026
... exposure management, represents an essential proactive layer of enterprise security that remains challenging for many organizations to get right. Security specialists must use this guidance for a structured approach to VM best practices. Overview Problem Statement The Gartner Approach The Guidance Framework ...

Analyst(s):   Steve Santos
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Research Sep 2026
... autonomous service execution. Customer service and support technology leaders should use this research to assess the implications for future CRM CEC and CCaaS investments and prepare for outcome-driven service operations. Overview Strategic Planning Assumption Introduction Description Benefits and Uses Risks ...

Analyst(s):   Pri Rathnayake
Research Mar 2017
... technology trends. This research presents a model for identifying the technology trends they need to watch and potentially respond to. Key Challenges Introduction Analysis Assess the Potential Impact of a Trend Evaluate the Degree of Maturity of a Trend Determine the Market Dynamics Surrounding the Trend Build ...

Analyst(s):   Samantha Searle   |   David Cearley
Research Aug 2026
... GenAI and agentic AI adoption. Leaders responsible for data, analytics and AI must establish continuous AI discovery, documentation and accountability mechanisms to ensure defensible auditability, while improving visibility into what AI is used for, where and by whom, enabling more consistent governance ...

Analyst(s):   Antonia Roesler   |   Joel Backaler   |   Claire Song   |   Lauren Kornutick
Conference Highlight November 19 2025
... Gartner The evolution of misinformation and disinformation, identified by the World Economic Forum as a top risk, threatens all enterprises and necessitates a response that extends beyond cybersecurity. In this session, Dave Aron, Distinguished VP Analyst at Gartner, discussed how CIOs are well-positioned ...
Research September 16 2026
... practical planning scenarios. Prioritize investments in AI, analytics, automation and future-ready talent. Webinar: Key Considerations for Your 2027 Communications Budget for Greater Business Impact Watch the webinar to learn how communications leaders can take a more strategic approach to budget planning ...
Premium Research Apr 2026
... CIOs and IT leaders should use two kinds of value stories, business value stories and human value stories, to improve influencing success. This accelerator provides storytelling structures and tools. Outcome Suggested Partners Featured Resource Step 1 Step 2 Step 3 Step 4 Gartner Insights Abstract ...

Analyst(s):   Bruce Robertson
Research Feb 2026
... Access Insights Already a Gartner client? Cyberstorage addresses a growing gap in enterprise resilience by adding active cyber detection directly at the storage layer. Heads of I&O should evaluate cyberstorage solutions that provide active detection, recovery assurance, and operational integration acr ...

Analyst(s):   Vishesh Divya
Video November 03 2025
... Architect responsible for about 112 architects across our 176 geographies that we operate in today, so broad and wide. I’ve been in the IT industry for about 38 years, so I’ve been working with Gartner for that 38 years, which has been great. What challenges are currently top of mind for your organization ...
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