... risks, and fractured buyer experience. Use this toolkit to assess content governance maturity and establish the accountability and guardrails needed for both humans and machines. When to Use Gartner Recommended Reading — This section will not publish Gartner Insights Abstract ...
Analyst(s): Isoke Mitchell
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Enterprises scaling agentic AI for autonomous operations without adequate trust, safety, and operational maturity risk operational failures and governance breaches. This research delivers a validated 10-point checklist to support CIOs in scaling their autonomous operations in the AI era. Insights at ...
... Organizations that learn how to anticipate AI's impact on what they do have an advantage. CIOs should use these predictions as a call to action today to prepare for a soft-landing tomorrow. Overview Gartner Research ...
... Access Insights Already a Gartner client? Static enterprise reference architectures are insufficient for AI because rapidly evolving, modular AI capabilities bypass rigid documentation. Heads of EA must replace one-size-fits-all blueprints with a reference model that anchors a dynamic portfolio of executable ...
... customer service and support technology leaders transition from traditional human-led platforms to AI-driven agentic systems. Use this model as a blueprint for embedding intelligent automation into customer service to improve scalability and service quality. Insights at a Glance Strategic Planning Assumption ...
... leaders often face pressure to quickly implement AI initiatives, which can lead to ineffective outcomes. This research focuses on four critical pillars for the success of AI projects in customer service. Insights at a Glance Impact Actions How to Execute Success Measures Gartner Recommended Reading Gartner ...
... Gartner analysis indicates that while Google Workspace is effective for capturing knowledge, it lacks native capabilities to comprehensively govern, retrieve, or connect knowledge across silos. To enable effective knowledge management, application leaders must evaluate additional products targeting these ...
... Access Insights Already a Gartner client? Assessing organizational culture remains a challenge for audit teams due to the subjectivity of metrics and limited audit frameworks. Chief audit executives can use this research to establish a structured, four-step audit process to provide audit coverage over ...
... This Consult the Board survey summary features inputs from 25 Data and Analytics Research Board and Gartner Research Board for Global CIOs members on their approaches to managing the costs of generative AI (GenAI) token consumption, such as token allocation and controls, consumption visibility, and key ...