... Buyer trends in the D&A and AI market include uncertainty about AI use, preference for projects with clear outcomes or exploratory efforts, and challenges like integration issues, skills shortages, and deriving value. Tech services leaders can use this document to address these trends. Overview Analysis ...
Analyst(s): Bryan Haley | Whit Andrews
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... loyalty. Top 5 ABM trends to watch out for in 2024 and beyond While navigating the ever-changing landscape of account-based marketing, don't merely adapt; seize the opportunity to lead. These emerging trends offer not just foresight but actionable strategies for excelling in ABM. Each trend is pivotal ...
... Cloud, automation and AI accelerate IT evolution, increasing complexity and the number of suppliers to manage, prompting enterprises to outsource SIAM for streamlined operations and vendor management. Use this Magic Quadrant to navigate the SIAM services market and evaluate its representative vendors. ...
Analyst(s): Andrea Lanzavecchia | Jess Aggio | Joe Trejo
... client? This year’s most important customer service technology trends center around two goals: migrating volume from assisted- to self-service and enabling assisted reps. This research highlights four major trends in the technology landscape for customer service and support leaders. Overview Survey Objective ...
Analyst(s): Kim Hedlin | Christopher Sladdin | J.J. Moncus
... skilled workforce will be a top three determining factor in supporting business strategy. Future of D&A initiatives By 2028, the use of AI will result in 50% of all new employees having backgrounds other than science, technology, engineering and mathematics. Future of D&A roles By 2026, 70% of job titles will ...
... To understand current technology trends in local government, it's essential to explore the broader landscape of digital transformation and its implications for improving mission outcomes. Local governments are increasingly reliant on technology to advance efficiency and support transparency, while accelerating ...
... Access Insights Already a Gartner client? The outlook for the short to medium term indicates that communications service provider CIOs must make a strategic choice — double down on digital acceleration or become risk-averse and revert to cost reduction only. This choice will directly impact the competitiveness ...
Analyst(s): Juha Korhonen | To Chee Eng | Kosei Takiishi | Amresh Nandan | Susan Welsh de Grimaldo
... Client Story Staying Ahead of Industry and Sales Tech Trends Hang Black, VP of Global Revenue Enablement for ZoomInfo describes the challenges she faces in her role as an Enablement leader, and how Gartner helps her stay ahead of changing industry trends and optimize her revenue tech stack. ...
... shortages and rising software/cloud complexity are driving up IT spend. In response, IT procurement leaders are turning to SAM and FinOps managed services for support. Use this research to identify providers that address your organization’s specific needs. Strategic Planning Assumptions Market Definition/Description ...
Analyst(s): Yolanda Harris | Jaswant Kalay | Rob Schafer