... Access Insights Already a Gartner client? Communications service providers have broad small-business reach via connectivity but capture minimal IT spend. To grow IT revenue, product leaders must orchestrate local MSP partners to handle hands-on field delivery at scale. Overview Analysis Gartner Recommend ...
Analyst(s): Khurram Shahzad | Raj Sonak | Pablo Arriandiaga
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... Access Insights Already a Gartner client? AI is reshaping digital commerce, but not every opportunity warrants the same investment. This research helps CMOs strengthen core commerce capabilities, test where AI creates measurable value and assess emerging agent-driven models without losing focus on bus ...
... Access Insights Already a Gartner client? The CCaaS market continues to evolve with the gradual maturation and increasing adoption of generative and agentic AI, along with the broadening overlap in capabilities between CCaaS and CRM CEC solutions. This research helps customer service and support techn ...
Analyst(s): Pri Rathnayake | Jason Bridge | Drew Kraus | Megan Fernandez
... Access Insights Already a Gartner client? AI visibility, evolving media relations dynamics and outcome-based earned media measurement are reshaping the PR and media monitoring market. This Magic Quadrant evaluates 11 vendors and helps organizations select the right provider to connect earned media int ...
Analyst(s): Amber Boyes | Elizabeth Kilbride | Paul Swiergosz
... Access Insights Already a Gartner client? DataOps applies software development principles to data delivery, but teams often apply them inconsistently to dbt models. This research organizes the best practices across the dbt life cycle. By applying these practices and using AI, teams can improve reliabi ...
... Access Insights Already a Gartner client? AI is changing how organizations evaluate enterprise application platforms. Use this framework to balance business value, architectural fit and economic viability; diagnose modernization constraints; and determine when to renovate, extend or replace CRM, ERP, ...
... Access Insights Already a Gartner client? Business process outsourcing providers help CFOs optimize finance operations through managed services that embed intelligent automation and innovation. The market is evolving toward AI-driven, technology-centric delivery that improves efficiency, reduces costs ...
... Access Insights Already a Gartner client? Enterprise application leaders are struggling to decide which enterprise AI assistants, and AI-enabled applications generally, to provide to employees. This research provides techniques to identify AI tools that add value, helping them decide who should get ac ...
... Legal departments often have data but lack insight. To improve performance, GCs should evolve from reporting activity to diagnosing demand, bottlenecks and business impact. A phased metrics strategy enables better resource allocation, investment decisions and demonstration of legal’s enterprise valu ...