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Research Jun 2021
... Services for Communication Service Providers Magic Quadrant and Critical Capabilities research. This Excel tool enables a visual dual-vendor comparison for telecom IT services use-case fit. Gartner-defined or user-defined telecom IT services use cases are possible. When to Use Directions for Use Recommended ...

Analyst(s):   Jouni Forsman
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Article May 04 2026
... highlights strengths, exposes weaknesses and helps managers deliver personalized coaching. The result? More accurate identification of top performers, better development for struggling sellers and smarter investments in enablement. How to implement AI-driven sales productivity metrics Follow this eight-step ...
Premium Research Sep 2026
... 3,500+ analyzed customer interactions, this research delivers data to build a business case for value-centered service transformation. Use this data on customer retention, spend, and cost reduction to win support for investments to shift customer service to a value and growth engine. Insights at a Glance ...

Analyst(s):   Andy West   |   Eric Keller
eBook June 11 2021
... Blockchain What the future of blockchain means for you What is blockchain? Blockchain technology makes it possible for two or more parties to exchange value in digital environments without having an intermediary validating the transaction. Like the internet once did for business, blockchain is a paradigm shift ...
Conference September 14 - 15
... Explore the topics that were covered at last year’s conference, informed by key customer service and support challenges and emerging trends. Designing AI Roadmaps for Measurable Impact Discover practical frameworks to move AI pilots beyond experimentation and achieve sustained ROI. Learn how to bridge ...
Research Aug 2026
... Access Insights Already a Gartner client? Effective data classification is crucial for cybersecurity, but the variety of tools often makes it difficult for CISOs to choose just one engine, leading to policy conflicts, gaps, and duplication. They must ensure alignment with business goals, regulations, ...

Analyst(s):   Jaimie Anderson
Research Sep 2026
... are investing heavily in agentic AI while overlooking the operational foundations required for success. Agentic AI amplifies infrastructure weaknesses. Operational inaccuracies that humans previously compensated for become automation risks when consumed directly by AI systems. Insights at a Glance Strategic ...

Analyst(s):   Mike Leibovitz   |   Nauman Raja
Research Oct 2026
... client? Too much low-complexity work consumes costly SG&A staff capacity, while proliferating AI-generated deliverables compete for scarce management judgment. CFOs must account for cognitive capacity costs and autonomous costs in SG&A budget and spend reviews, alongside personnel and technology costs. Insights ...

Analyst(s):   Vaughan Archer
Research Mar 2026
... Access Insights Already a Gartner client? AI places new demands on executives and their teams. Findings from the 2026 Gartner CEO and Senior Business Executive Survey, which included more than 400 CEOs, indicate an emerging trust gap between technologists and other business leaders, particularly regarding ...

Analyst(s):   Mark McDonald
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