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Premium Research Nov 2026
... challenging. Enterprise application leaders can customize this RACI matrix to build the team and steer their program of work for enterprise AI search. When to Use Directions for Use Contributors Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Stephen Emmott   |   Tim Nelms
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Premium Research Sep 2026
... 3,500+ analyzed customer interactions, this research delivers data to build a business case for value-centered service transformation. Use this data on customer retention, spend, and cost reduction to win support for investments to shift customer service to a value and growth engine. Insights at a Glance ...

Analyst(s):   Andy West   |   Eric Keller
Premium Research Nov 2023
... of possible uses among CSPs. This downloadable Tool lists and profiles tasks for ChatGPT to help CSP CIOs understand what is possible with the model and the restrictions inherent within CSP use cases. When to Use Directions for Use Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Mike Edholm
Client Story January 23 2026
... Mission-critical priority A medical equipment manufacturer in the United States turned to Gartner for support when it needed to set-up a new factory in Europe. How Gartner helped Gartner's research on future supply chain trends, peer case studies, and change management solutions informed the client's expansion plans ...
Research Oct 2026
... client? Too much low-complexity work consumes costly SG&A staff capacity, while proliferating AI-generated deliverables compete for scarce management judgment. CFOs must account for cognitive capacity costs and autonomous costs in SG&A budget and spend reviews, alongside personnel and technology costs. Insights ...

Analyst(s):   Vaughan Archer
Research Sep 2026
... are investing heavily in agentic AI while overlooking the operational foundations required for success. Agentic AI amplifies infrastructure weaknesses. Operational inaccuracies that humans previously compensated for become automation risks when consumed directly by AI systems. Insights at a Glance Strategic ...

Analyst(s):   Mike Leibovitz   |   Nauman Raja
Research Aug 2026
... Access Insights Already a Gartner client? Effective data classification is crucial for cybersecurity, but the variety of tools often makes it difficult for CISOs to choose just one engine, leading to policy conflicts, gaps, and duplication. They must ensure alignment with business goals, regulations, ...

Analyst(s):   Jaimie Anderson
Webinar On-Demand
... has become increasingly difficult. In this webinar, Gartner experts break down the top 20 AI use cases reshaping customer service — ranked by value and feasibility — helping leaders cut through the noise and focus on what matters most. •Identify the highest‑value AI opportunities across the end‑to‑end ...

Analyst(s):   Uma Challa   |   Brett Overbey
Research Feb 2021
... Access Insights Already a Gartner client? Digital business is challenging CSPs’ traditional business and operating models. CSPs must transform for agility, innovation, operations at scale and ecosystem participation. We advise CSP CIOs on strategy and innovation enablement, transformation, technologies ...

Analyst(s):   Mentor Cana
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