... Gartner First Takes Fresh insights on emerging trends CISOs are under increasing pressure to allow AI wearable technology in the workplace, despite privacy and security concerns. They must act now to define the exceptional circumstances under which AI wearables are approved and put guardrails in place ...
Analyst(s): Bernard Woo | Bart Willemsen | Allysa Johnson | Stefan Dumitrescu | Meghan Hollis
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... Gartner First Takes Fresh insights on emerging trends Customer service and support (CSS) leaders face pressure to modernize systems with AI under constrained budgets. Microsoft’s new Contact Center Intelligence offers a way to add agentic AI without platform replacement. CSS leaders should assess whether ...
Analyst(s): Pri Rathnayake | Jason Bridge | Megan Fernandez | Drew Kraus
... need to combine industry expertise, integration and managed services to deliver measurable business value. Insights at a Glance Market Opportunity Key Trends Methodologies & Definitions Gartner Recommended Reading Gartner Insights Abstract ...
... Gartner First Takes Fresh insights on emerging trends Heads of enterprise applications should not enable Anthropic’s new Claude productivity capabilities by default. First, they should determine where Claude-created content belongs, who owns it, and whether Claude complements or competes with existing ...
Analyst(s): Cory Decker | Mike Tucciarone | Adam Preset | Craig Roth | Joe Mariano | Christopher Trueman
... Access Insights Already a Gartner client? The future cost of AI will be shaped by competing forces, not a single trend. Efficiency gains may lower AI costs, but supply constraints, demand growth and vendor monetization strategies may offset those gains. CFOs should not assume lower AI costs will automatically ...
... Insights Already a Gartner client? When looking for cloud ERP services, enterprises often struggle to select providers that can meet their unique business needs. Sourcing, procurement and vendor management leaders can use this research to choose suitable providers for various cloud ERP use cases. Overview What ...
Analyst(s): Shubham Rathore | Danny Kreidy | Katarzyna Fonteyn | Rajib Gupta
... Gartner client? Choose the right WMS for your operations by using the 11 critical capabilities aligned with your level of operational complexity and sophistication. Logistics and IT leaders should use this research to compare specific WMS products across five use cases for their operations. Overview Strategic ...
... As the CIO’s financial advisor, heads of EA must help steer IT investments toward growth, cost optimization, productivity, and risk in 2026 and beyond. At the same time, they must identify technology investment opportunities that boost long-term enterprise value with a venture capitalist mindset. Gartner ...