... With AI emerging as a key investment within procurement digital transformation initiatives, CPOs must understand the risks associated with such investments. This research highlights these risks, enabling CPOs to better understand the potential exposures their investments may bring. Insights at a Glan ...
Analyst(s): Chaithanya Paradarami
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... Access Insights Already a Gartner client? The VoC platform market is undergoing a significant shift, driven by AI disruption and vendor consolidation. Buyers with advanced CX maturity demand agile platforms with agentic workflows that move beyond passive surveys to multisignal customer intelligence an ...
Analyst(s): Maria Marino | Michael Maziarka | Brad Fager | Chad Storlie
... Access Insights Already a Gartner client? As AI reshapes social media, marketing leaders face shifting competitive dynamics in the social media management and listening vendor landscape. This report helps organizations confidently choose the right platform by providing clarity and objectivity on vendo ...
Analyst(s): Claudia Ratterman | Tia Zervas | Karen Lee
... Access Insights Already a Gartner client? B2B commerce organizations see great opportunities with AI but lack a clear strategy due to complex processes and product offerings. Digital commerce leaders should take a portfolio approach to AI use cases and evolve that over time as their AI maturity increa ...
... Threats targeting employee endpoints and enterprise servers have diverged due to differing attack surfaces, leaving generic cybersecurity controls ineffective. Cybersecurity leaders must implement purpose-built controls tailored to each asset’s role and the threat exposure. Insights at a Glance Impact ...
... Access Insights Already a Gartner client? Rising disaster recovery complexity across hybrid and multicloud environments is exposing the limits of manual recovery execution. Heads of I&O must use this research to understand the DRAO market and why these tools are needed to improve the consistency and r ...
... Law enforcement records management systems (RMSs) are essential to policing, but solutions are numerous, costly, and are becoming more complex as vendors add functionality. This research helps law enforcement technology leaders understand the market and craft product solicitations. Insights at a Glan ...
... Tech CEOs face significant business risk from a growing misalignment between marketing investments and AI-driven buyer behavior. Concentrating spend with legacy programs is no longer just inefficient; it is a direct threat to pipeline health and revenue growth. Insights at a Glance Issue Impact More Det ...