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Announcement August 26 2026
... build, deploy and govern these agents securely and at scale.” Additional Insights Available Gartner clients can read more in the report “2026 Technology Trends Report for Customer Service and Support”. Further information is available in the associated infographic. Gartner is the World Authority on AI Gartner ...
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Premium Research Feb 2026
... to accelerate, with the potential to transform how the function operates. However, prioritizing the right AI use cases amid market hype is critical for success. CHROs can leverage this assessment to identify opportunities and prioritize AI investments successfully. Overview How to Use Use-Case Scoring ...

Analyst(s):   Anand Chouksey   |   Harsh Kundulli   |   Stephanie Clement   |   Josie Xing   |   Eser Rizaoglu   |   Jackie Watrous   |   David Bobo
Premium Research Apr 2024
... drive emerging technology customer satisfaction, marketing and sales by providing current and prospective customers with the strategy and tools needed for effective enterprise physical security programs. Overview Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Nick Ingelbrecht
Premium Research May 2025
... Complex, modern technology environments have expanded our understanding of interconnected attack surfaces. Product leaders must broaden their view of rapidly expanding attack surfaces and incorporate emerging technologies into their roadmaps to combat evolving cyberthreats and remain competitive. Mor ...

Analyst(s):   Luis Castillo   |   Elizabeth Kim   |   Isy Bangurah   |   Esha Bhatia   |   Walker Black   |   David Senf
Premium Research Jul 2026
... Procurement often delays savings by pursuing complete data, stronger supplier relationships, and more rigorous governance. Top CPOs deliver faster impact by acting on “good enough” data, mastering supplier economics, and simplifying processes that drive stakeholder behavior. Insights at a Glance Issue ...

Analyst(s):   Sarah Small   |   Joe Stephens
Premium Research May 2026
... HR’s influence in the organization is at risk as the vast majority of CEOs do not see their CHRO as a top trusted advisor. This video provides CHROs with three actions to connect HR’s strategy with the CEO’s key priorities, including delivering measurable value. Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Trevor Keavney
Research Mar 2026
... automating manual tasks and enabling growth can deliver higher impacts. Key selection factors include efficiency-enhancing functionality and support for business models and product types. Overview Market Definition Market Description Market Direction Market Analysis Representative Vendors Market Recommendations ...

Analyst(s):   Sandy Shen   |   Jason Daigler
Research Mar 2026
... client? Building an integration center of excellence is a great way to improve integration maturity, but this centralized model becomes a bottleneck for large organizations. Software engineering leaders must match integration governance to their organizational complexities to ensure integration success ...

Analyst(s):   Shrey Pasricha   |   Andrew Humphreys   |   Keith Guttridge
Premium Research Apr 2026
... platforms. This assessment plots 18 paid media AI, GenAI and agentic use cases against value and feasibility. CMOs can use this as a starting point for strategic conversations with their media teams to guide prioritization and investment decisions. Overview How to Use Use-Case Scoring Breakdown Gartner ...

Analyst(s):   Eric Schmitt   |   Jessica Dervyn
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