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Research May 2026
... Access Insights Already a Gartner client? Critical perspective and insight from Kelly Larmon, Director Analyst. Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Kelly Larmon
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Research Jul 2026
... Access Insights Already a Gartner client? In the AI era, skills gaps within HR teams often prevent HR functions from achieving true transformation success. Effective and sustainable HR transformation depends on pairing personal development with team-driven enablement. Insights at a Glance Impact Actions H ...

Analyst(s):   Zach Friedman
Research May 2026
... Access Insights Already a Gartner client? CHROs face pressure to pursue more efficient AI-enabled HR operating models, but HR employees are skeptical about AI’s long-term impact on the HR function and their careers. CHROs should address these concerns head-on by resetting employees’ expectations aroun ...

Analyst(s):   Jason Chinuntdet   |   Alex Chertoff
Research Jul 2026
... Access Insights Already a Gartner client? As digital transformation in supply chains shifts toward AI-driven decision autonomy, digital centers of excellence must evolve or risk obsolescence. CSCOs can use this research to recast digital centers of excellence by defining a new north star, connecting e ...

Analyst(s):   Andrea Greenwald   |   Matthew Matsko
Research Jun 2026
... Access Insights Already a Gartner client? CFOs use finance and accounting business process outsourcing providers to access AI capabilities, improve processes and reduce costs. CFOs should take advantage of BPO providers’ maturing AI offerings and use outcome-based contracting to incentivize continued ...

Analyst(s):   Emily Connelly   |   Jan Ambergen
Research Jun 2026
... Access Insights Already a Gartner client? Compliance recommendations often feel overly restrictive to business leaders, reducing their sense of ownership over compliance risk management. See how Duke sets and reinforces the expectation that each compliance recommendation is grounded in a significant b ...

Analyst(s):   James Crocker   |   Matt Cantrell
Research Jul 2026
... Access Insights Already a Gartner client? Service and support leaders can use an intelligent front door, powered by a decision engine, to simplify customer interactions. The decision engine manages complexity, making each interaction intuitive, efficient, and aligned with business goals through smart ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
Research May 2026
... Access Insights Already a Gartner client? The enterprise wired and wireless LAN market is increasingly defined by operational outcomes rather than features. Vendor innovation investments are focused on AI to deliver more secure and more autonomous networks that reduce operational effort and perform co ...

Analyst(s):   Tim Zimmerman   |   Mike Leibovitz   |   Christian Canales
Premium Research Jun 2026
... As organizations transform and become more complex, so does teamwork. This has made the longstanding strategies HR uses to drive team effectiveness insufficient. Instead of trying to decrease the complexity, however, HR needs to leverage places where it works and simplify places where it doesn’t. Gar ...

Analyst(s):   Rebecca Lane
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