... Access Insights Already a Gartner client? Passive dashboards fail to prove AI ROI. To secure renewals, tech CEOs must proactively send value reports directly to buyers to show AI’s continuous learning and increased capabilities. Regularly communicating this value increases retention and customer lifet ...
Analyst(s): Elisabeth Torres-Schulte | Raymond Paquet
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... Access Insights Already a Gartner client? Heads of IT procurement are often seen as cost-focused and misaligned with business priorities, limiting their influence on business outcomes. This research outlines a governance framework to realign the mandate, processes and decision rights to increase busin ...
Analyst(s): Dawn Singer | Wendy Morin | Luke Ellery | Charity Hooper
... Access Insights Already a Gartner client? As ServiceNow’s AI platform expands across enterprise workflows, selecting the right partner is critical to avoid rework, manage complexity, and maximize value. IT sourcing, procurement, and vendor management leaders should define a clear roadmap, run a compet ...
Analyst(s): Tom Sieber | Jess Aggio | Matt Baldino | Akshit Sood | Biswajit Maity
... Access Insights Already a Gartner client? Adaptive project management and reporting tools automate continuous delivery and help organizations make data-driven decisions. This research evaluates 11 vendors that offer these technologies that enable organizations to manage an accelerating pace of change ...
Analyst(s): Daniel Stang | Woojin Choi | Peter Clegg | Zainab Ali | Jennifer Jackson
... Access Insights Already a Gartner client? While ITSM is one of the most likely domains to experience success with AI, data quality issues plague heads of I&O during implementation. Much of the dismay is due to weak governance at intake. Shift-left channels and inconsistent intake controls are creating ...
... Access Insights Already a Gartner client? U.S. healthcare payer CIOs are prioritizing AI and technology initiatives without a clear understanding of how an AI-native payer would function. This research gives CIOs a business capability model aligned with a future vision driven by data, AI, interoperabi ...
... Access Insights Already a Gartner client? B2B CMOs who empower teams to centralize and orchestrate buyer insights are uniquely positioned to drive growth. Championing organizationwide access to actionable insights fosters C-suite alignment, accelerates go-to-market execution, and positions marketing a ...
... As S2P becomes increasingly AI-enabled, value realization depends on robust data foundations, explainability standards and governance models. This note guides procurement technology leaders to learn from ratings and reviews shared by their peers on Gartner Peer Insights. Overview Gartner Recommended R ...
... S2P suite implementation often requires organizations to balance process transformation, stakeholder alignment, integration complexity and user adoption goals. This note guides procurement technology leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. O ...