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Premium Research Jun 2025
... enablement program to enhance AI adoption, operational efficiencies and service quality. Higher education CIOs should review how USF embedded GenAI into operations, empowered stakeholders and ensured ethical, appropriate AI use to drive AI change. Case Overview Gartner Recommended Reading Gartner Research ...

Analyst(s):   Tony Sheehan
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Premium Research Jun 2025
... Organizations struggling with remote work efficiency should invest in UCaaS for seamless communication, collaboration and reduced management burdens. This note guides infrastructure and operations leaders to learn from the implementation experiences of their peers shared on Gartner Peer Insights. Overview ...

Analyst(s):   Peer Contributors
Premium Research Jul 2025
... Document management solutions help organizations capture, store, process and access content; they also simplify collaboration and support business operations. This toolkit helps enterprise application leaders compare these solutions and their vendors using general and business-specific criteria. When to ...

Analyst(s):   Jed Cawthorne   |   Tim Nelms   |   Marko Sillanpaa   |   Rachel O'Farrell
Premium Research Sep 2025
... Organizations challenged by frequent IT service disruptions must invest in ITSM platforms to automate workflows and enhance service reliability. This note guides infrastructure and operations leaders to learn from the implementation experiences of their peers shared on Gartner Peer Insights. Overview ...

Analyst(s):   Peer Contributors
Premium Research Sep 2025
... IT operations specialists are looking to understand and implement the AI-driven features of observability tools. This research helps observability practitioners understand the current and future state of AI-driven observability to support effective upskilling, decision making and adoption. Overview ...

Analyst(s):   Dylan Roberts
Premium Research Aug 2025
... As midsize enterprises increasingly adopt AI and other digital technologies, CIOs must play a more strategic role, rather than focusing on operations. To jump-start the creation of an effective IT strategy, MSE CIOs should understand the basics of IT strategic planning. Overview Gartner Recommended Reading ...

Analyst(s):   Roger Caleya
Premium Research May 2025
... Facilitating an effective executive sales and operations planning meeting can be challenging due to diverse attendance and complex content. Supply chain planning leaders can use a strategic one-pager to capture key metrics, link cause and effect across functions, visualize performance and drive informed ...

Analyst(s):   Mustapha Ezzeddine
Premium Research Jun 2025
... Supply chain planning leaders fail to drive active participation and decision making during sales and operations execution meetings when they focus on order reviews and tracking details. This research outlines the best practices they should use to improve S&OE meeting presentations and outcomes. Gartner ...

Analyst(s):   Shivangi Mehta   |   Sarah Gilchrist
Premium Research Sep 2025
... Geopolitical uncertainty and the sovereignty requirements of applications, operations, and infrastructure in global public cloud environments have led to several sovereign cloud offerings. Executive leaders can use this research to map public cloud provider approaches to their sovereignty requirements ...

Analyst(s):   Gregor Petri   |   Rene Buest
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