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Research Jul 2025
... existential threat and an unprecedented opportunity for enterprise IT infrastructure and operations organizations. This research introduces the AIFRST framework, a pragmatic roadmap designed to assist heads of I&O in transforming their departments into AI-first organizations. Overview Strategic Planning ...

Analyst(s):   Cameron Haight
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Research Oct 2025
... enterprise performance and can benefit from a non-executive board member who guides strategy and protects stakeholder interests without managing daily operations. This research covers their value, expertise, responsibilities and success metrics. Insights at a Glance Strategic Planning Assumption Issue Context ...

Analyst(s):   Jorg Heizenberg
Research Oct 2025
... since 2018. To secure martech budgets and deliver positive returns from martech investments, high-performing CMOs prioritize templatized martech operations, capability-focused measurement and composable stack. Insights at a Glance Issue Context Impact Brief More Detail Contributors Gartner Recommended ...

Analyst(s):   David Walters   |   Benjamin Bloom   |   Tia Zervas   |   Aparajita Mazumdar   |   Greg Carlucci
Premium Research Feb 2025
... generative AI, developer enablement and security. Product leaders must leverage evolving cloud-native ecosystems to reinvent their offerings and provide an integrated and holistic cloud-native experience. Overview Analysis The Impact Radar Emerging Technology or Trend Profiles Definition: Sample Vendors ...

Analyst(s):   Mark Wah   |   Lawrence Pingree   |   Colin Fletcher   |   Eric Goodness   |   Radu Miclaus   |   Balaji Abbabatulla   |   Wataru Katsurashima   |   Jim Scheibmeir   |   Michael Warrilow   |   Ed Anderson   |   Chandra Mukhyala   |   Hassan Ennaciri   |   Varsha Mehta   |   Jim Hare   |   Danielle Casey   |   Craig Lowery   |   Mark Driver   |   Fernando Pereiro   |   Charanpal Bhogal
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Client Story February 19 2026
... adoption rate in the “Change” journey and eliminated digital anxiety in telco interactions. The “Get Support” (Disruptions) experience saw digital uptake rise to 58%, fueling a dramatic NPS swing from −4 to +9. These engineering-led enhancements, guided by Gartner insights, resulted in over 20% Net Promoter ...
Announcement January 19 2023
... survey in the complimentary Gartner ebook How Chief Data and Analytics Officers Drive Better Outcomes: Focus on Value, Talent and Culture. Gartner Data & Analytics Summit Gartner analysts will provide additional analysis on data and analytics trends at the Gartner Data & Analytics Summits 2023, taking ...
Announcement May 16 2023
... LAS VEGAS, Nev., May 16, 2023 Gartner Identifies Top Sales Technologies to Boost Buyer Engagement Experts Explore How Technology Can Create a Digital-First Selling Experience at the 2023 Gartner CSO & Sales Leader Conference, May 16-17 in Las Vegas Gartner, Inc. identified the top technologies that sales ...
Premium Research Aug 2025
... community fuels innovation, enhances knowledge sharing and drives impact through shared ownership. This research provides insights into developers’ top priorities and a playbook of high-impact improvements to collaboration and developer communities. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Raveena Gandhi   |   Brian Minning
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