Premium Research
May 2025
... operates, impacting everything from how customers interact to the tools agents use. This research provides a clear vision for leaders, highlighting trends in technology, service delivery and shifting customer behaviors to help navigate the future. Overview Conclusion Presentation Deck Note 1: How Is Customer ...
Analyst(s):
Daniel O'Sullivan
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John Quaglietta
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Kim Hedlin
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Olivia Foster
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Patrick Quinlan
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Brad Fager