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Premium Research Nov 2024
... complexity that makes it difficult for organizations to achieve their strategic objectives. In 2025, this requires a focus on reducing regulatory complexity, enabling the right use of AI and maximizing legal operations’ ROI to better support corporate and transactional needs. Overview Recommended Actions ...

Analyst(s):   Abbott Martin
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Premium Research Dec 2024
... Infrastructure automation is no longer optional. However, many infrastructure and operations technical professionals lack the requisite infrastructure automation experience. This research identifies the essential skills required to establish a foundation for infrastructure automation. Key Findings Recommendations ...

Analyst(s):   Ross Fomerand
Premium Research Feb 2025
... successfully executing on the critical priorities of the new administration. Leaders across functions can use these resources to improve the culture, operations and output of their teams. Analysis Research Highlights Gartner Recommended Reading Evolving Insights History Gartner Research ...

Analyst(s):   Irma Fabular   |   George Sellner   |   Michael Brown   |   Peter Aykens   |   Farrah Watson   |   Larisa Hussak   |   Peter Aykens
Research Feb 2021
... Already a Gartner client? Digital business is challenging CSPs’ traditional business and operating models. CSPs must transform for agility, innovation, operations at scale and ecosystem participation. We advise CSP CIOs on strategy and innovation enablement, transformation, technologies and optimization. Scope ...

Analyst(s):   Mentor Cana
Premium Research Apr 2020
... technology innovation leaders should use the techniques and tools of process mining to continuously deliver these capabilities for business and IT operations. Overview Analysis Gartner Recommended Reading Note 1: Business Continuity Management Gartner Insights Abstract ...

Analyst(s):   Marc Kerremans
Research Feb 2022
... Gartner client? Digital business is challenging CSPs’ traditional business and operating models. CSPs must transform for composability, innovation, operations at scale and ecosystem participation. We advise CSP CIOs on strategy and innovation enablement, transformation, technologies and optimization. Scope ...

Analyst(s):   Mentor Cana
Research May 2021
... workplace technologies. This research examines some major differences in collaboration tool use between China and the West, enabling global CIOs to accommodate the differences and to accelerate innovations of their China operations. Overview Data Insights Additional Research Contribution Gartner Recommended ...

Analyst(s):   Whit Andrews   |   Gavin Tay   |   Daniel Sun   |   Owen Chen   |   Arnold Gao
Research Jul 2020
... The DHA CIO focuses on mission success and financial transparency to coordinate investments and ensure effective operations. Federal military and civilian IT leaders can learn how the DHA cuts through bureaucratic processes to establish insights and situational awareness to govern IT investments. Overview ...

Analyst(s):   Cathleen Blanton   |   John Cho
Premium Research Jun 2024
... Customer experience relies on coordinated strategy and resources among teams such as sales, marketing, service, operations and technology. This guide helps CMOs lead a steering committee, aligning CX strategy and resources among cross-functional peers and initiatives to deliver positive CX outcomes. ...

Analyst(s):   Martin DeWitt
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