... Investments in F&A BPO have increased as organizations seek to automate finance operations and reduce human dependency to prevent operational stagnancy. This note guides corporate controllers to learn from the implementation experiences of their peers shared on Gartner Peer Insights. Overview Peer Lessons ...
Analyst(s): Peer Contributors
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... EA and technology innovation leaders concerned with risks to digital business operations stemming from growing architectural complexity can use this case from CVS Health to adopt a pragmatic approach to risk management to respond better to problems that cannot be prevented or anticipated. Recommended ...
... Companies are shifting from immediate crisis response toward assessing medium-term threats to business continuity and operations. Legal leaders on the front lines of risk mitigation and sourcing new solutions and partners can shift to proactive contracts management to better serve business needs. Recommended ...
... A product line manager creates the product line strategy, is responsible for running and enhancing products, and oversees development and operations. By contrast, a product owner focuses on maintaining the vision of what should be built and communicating it to the agile teams. Recommended by the Authors ...
... Emerging vendors have the potential to transform contact center operations, with AI-driven solutions for conversation analytics, quality intelligence and agent well-being. Customer service and support technology leaders can use this research to explore innovative CX and efficiency-focused use cases. ...
Analyst(s): Wynn White | Jonathan Schmidt | Christopher Sladdin | Kathy Ross | Patrick Quinlan
... Global CIO Research Board is “Responding to Discontinuity.” Members will gather in three meeting cycles to discuss reports on this theme, exploring how technology shifts business strategy, operations, and opportunities for value in discontinuous ways. Scope Analysis Topics Suggested First Steps Essential Reading ...
... S&OP is the process that aligns the commercial, finance and operations functions across the enterprise to achieve business objectives. Supply chain planning leaders can use this resource collection to inform and develop initiatives that mature their S&OP process and support better business outcomes. ...
... Regional CIO Research Board is “Responding to Discontinuity.” Members will gather in three meeting cycles to discuss reports on this theme, exploring how technology shifts business strategy, operations, and opportunities for value in discontinuous ways. Scope Analysis Topics Suggested First Steps Essential Reading ...
... Productionizing ML models remains a significant challenge as enterprises scale ML operations to hundreds or thousands of models. Data and analytics technical professionals must implement a logical feature store to manage data for ML — promoting feature reusability, reproducibility and reliability. Session ...