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Research Jul 2024
... Access Research Already a Gartner client? This tool is a job description template for a site reliability engineer, aligned to the infrastructure and operations function within IT. I&O leaders can use this guidance to assist with creating a recruiting advertisement for this role. When to Use Directions for ...

Analyst(s):   Daniel Betts   |   Hassan Ennaciri   |   Chris Saunderson   |   George Spafford
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Research Jun 2024
... Access Research Already a Gartner client? Operations risk management and RCSA methodologies do not support a comprehensive assessment of resilience risk because important components in the analysis are missing. This research shows heads of ERM how to enhance the RCSA in support of resiliency risk assessments ...

Analyst(s):   David Martens
Research Jul 2024
... a Gartner client? Sellers and managers must navigate a maze of performance metrics to determine which are relevant to performance outcomes. Sales operations leaders can bring clarity to their teams by building a hierarchy of metrics to identify correlations and select leading indicators for tracking and ...

Analyst(s):   Steve Rietberg   |   Shayne Jackson   |   Tyler Huguley
Premium Research Oct 2024
... are looking for ways to drive performance improvements and support their goals related to cost management and operations. CSCOs struggling to find data to compare their performance with others in the industry should submit data for the Gartner IDN Benchmarking initiative. When to Use Directions for Use ...

Analyst(s):   Eric O'Daffer   |   Salil Joshi
Research Oct 2024
... Already a Gartner client? CSPs have been entering into strategic partnerships with hyperscalers to evolve their service platforms, product delivery and operations infrastructure. CSP CIOs can use insights from those initiatives to plan for partnerships with hyperscalers and the potential impact from competitors ...

Analyst(s):   Enrique Hernandez-Valencia
Research Oct 2024
... burden of core incentive compensation management, and optimizes sales productivity through advanced analytics and planning. This Toolkit helps sales operations leaders build a focused and prioritized requirements document for selecting vendors. When to Use Directions for Use Gartner Recommended Reading ...

Analyst(s):   Melissa Hilbert
Research Sep 2024
... environments that affect cost, resilience, agility and stability. Infrastructure and operations leaders should ensure that their workload placement strategies provide clear guidance that maximizes value and delivers flexibility in the future. Overview Strategic Planning Assumption Introduction Analysis Gartner ...

Analyst(s):   Chris Saunderson   |   Miguel Angel Borrega   |   Henrique Cecci
Premium Research Aug 2024
... cloud-based collaboration capabilities, such as telephony, meetings and messaging, to the organization’s end users. This note guides infrastructure and operations leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Voice of the Customer Segment View Gartner Recommended ...

Analyst(s):   Peer Contributors
Research Aug 2024
... Already a Gartner client? The divestiture of VMware’s EUC Division to KKR and its rebranding as Omnissa present uncertainties for infrastructure and operations leaders using Horizon or Workspace ONE. This research offers insights on risk analysis, negotiation preparations and future market implications. ...

Analyst(s):   Tom Cipolla   |   Stuart Downes   |   Craig Fisler   |   Sunil Kumar
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