... The DHA CIO focuses on mission success and financial transparency to coordinate investments and ensure effective operations. Federal military and civilian IT leaders can learn how the DHA cuts through bureaucratic processes to establish insights and situational awareness to govern IT investments. Overview ...
Analyst(s): Cathleen Blanton | John Cho
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... Customer experience relies on coordinated strategy and resources among teams such as sales, marketing, service, operations and technology. This guide helps CMOs lead a steering committee, aligning CX strategy and resources among cross-functional peers and initiatives to deliver positive CX outcomes. ...
... session to sharpen AR’s value proposition beyond evaluations, formalize delivery and tracking of analyst insight through to impact, and elevate AR operations and value with GenAI. Session Description Gartner Recommended Reading Gartner Research ...
... Marketing operations is a strategic function for optimizing marketing infrastructure, including technology, data and supporting processes that drive change to achieve operational excellence. Tech CMOs should use this tool to identify, recruit and hire the right person for this critical role. When to ...
... Digital commerce initiatives are accelerating, especially as organizations look to ensure continuity of operations during the COVID-19 pandemic. Also, B2C and B2B channels are increasing. Application leaders should evaluate vendors offering innovative ways to manage and optimize CX across channels. ...
Analyst(s): Sandy Shen | Jason Daigler | Mike Lowndes | Simon Walker | Dayna Ford
... COVID-19 outbreak will negatively impact business performance in the short term as offline activities are canceled and online orders overwhelm delivery capacities. Application leaders can mitigate the impact and ensure continuity of operations by accelerating digital commerce initiatives. Overview Strategic ...
... dispersed and unmonetized.” Additional Insights Available Gartner clients can read more in the research report AI’s Impact on Productivity and Headcount. Nonclients can read The CFO Report and register for the free webinar The Top CFO Priorities Shaping 2027. Gartner is the World Authority on AI Gartner is an ...
... challenges of AI. By Emily Rose McRae | January 8, 2026 Why CHROs must chart a strong course for the future of HR in 2026 This likely comes as no surprise: This year’s future of work trends prominently highlight the significant impact of AI and other emerging technologies on human resources. As we look ...
... address emerging risks but also make take the most effective action? Download the Gartner Guide to Driving Action on Emerging Risks to learn what strategy top ERM leaders are leveraging to: Prioritize the right risks Identify available action steps Communicate the urgency to act About Driving Action on Emerging ...