... Estimating, demonstrating and capturing business value is one of the top challenges for AI leaders. This maturity guide helps AI leaders maximize the value from their use cases, AI products and broader portfolio of AI activities, offering access to Gartner’s essential resources at each step. Analysis ...
Analyst(s): Pieter den Hamer | Leinar Ramos
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... data problems hampering its progress on digitization initiatives like GenAI and analytics. CPOs can use this guide to create an index to track their top data problems with detailed metrics for a successful data quality improvement initiative. Overview Steps Review Your Performance Contributors Gartner ...
... Building effective digital channels is a top priority for customer service and support leaders. However, many have not achieved the expected value from their digital investments. Use this research to see how the best service and support leaders successfully co-lead digital delivery activity. Overview ...
Analyst(s): Customer Service and Support Research Team
... As data and analytics technical professionals rush to implement generative AI solutions in their organizations, data quality remains a top concern for data and analytics leaders. This session provides guidance on the key practices technical professionals can utilize to ensure their data is AI-ready. ...
... employee engagement for their frontline workforce. HR leaders can filter the data by industry, function, level, tenure, gender and generation to identify top moments for specific frontline employee groups of interest. Directions for Use About This Research Recommended by the Authors Gartner Research ...
... Organizations regard the Internet of Things as a top customer experience technology, but are not treating it as a serious commerce channel. Application leaders for digital commerce technologies should offer differentiated commerce experience to make IoT-based thing commerce successful. Overview Strategic ...
... CIOs from 184 firms report that the top factor driving their talent strategy in 2021 is digital business acceleration. This research provides a snapshot of how CIOs plan to allocate increases in staffing to support this business goal. Data Snapshot Data Insights What You Need to Do Gartner Recommended ...
... To tackle this top 2020 legal and compliance risk, minimize the element of surprise with additions to existing resources. Legal leaders can update the code of conduct to reiterate values, use cultural surveys to identify potential issues and promote voicing social concerns through internal channels. ...
... golden opportunity to play a leading role. The 2021 Gartner CIO Survey shows what CIOs can do to seize it. Overview Conclusion Further Reading Note 1: Top, Typical and Trailing Performers Gartner Insights Abstract ...
Analyst(s): Tomas Nielsen | Jan-Martin Lowendahl | Andy Rowsell-Jones | Chris Howard | Monika Sinha