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Research May 2025
... range of potential impacts to services spending. In the long-deep scenario, cumulative spending will be $621 billion lower through 2029, challenging provider staffing/hiring and disrupting the competitive landscape. What You Need to Know Findings: Top-Line Results Gartner Recommended Reading Note 1: ...

Analyst(s):   Colleen Graham   |   Rishi Sood   |   John Lovelock
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Research Apr 2025
... have a long-term positive outcome for either. This research explores two alternative scenarios for 2025 and beyond. What You Need to Know Findings: Top-Line Results Gartner Recommended Reading Gart Note 1: Scenario Methodology Gartner Insights Abstract ...

Analyst(s):   John Lovelock   |   Rishi Sood
Research May 2021
... Insights Already a Gartner client? The application infrastructure and middleware software market grew 8.9% in 2020 to almost $41 billion. The fourth-largest enterprise software segment, growing in line with the entire enterprise software market, is one of the most active for startups. Cloud-native providers ...

Analyst(s):   Supradip Baul   |   Bindi Bhullar   |   Fabrizio Biscotti
Research May 2025
... The negative scenario goes beyond price increases to shifts in product mix, supply chain and sourcing strategies. The positive scenario sees expanded growth from deregulation and AI infrastructure demand. What You Need to Know Findings: Top-Line Results Gartner Recommended Reading Note 1: Scenario Methodology ...

Analyst(s):   John Lovelock   |   Adrian O'Connell
Research May 2021
... Access Insights Already a Gartner client? The RPA software market grew 38.9% in 2020 to $1.9 billion and held its position as the fastest-growing segment in the enterprise software market. In a pandemic year, the highest-growth providers focused heavily on business expansion and customer success as opposed ...

Analyst(s):   Arthur Villa   |   Fabrizio Biscotti   |   Bindi Bhullar   |   Cathy Tornbohm   |   Varsha Mehta
Research Jul 2021
... overall revenue of $17.5 billion in 2020. Sales growth slowed from 13.7% due to working from home in the selling environment and an accelerating shift to digital channels and digital commerce in 2020. Overview Market Share Data Overall Market Segment Performance Analysis Top Vendors Analyzed Other Notable ...

Analyst(s):   Yanna Dharmasthira   |   Julian Poulter   |   Neha Gupta   |   Supradip Baul
Research Sep 2021
... billion in total revenue. Revenue remained flat compared with 2019 due to COVID-19. While vendors with modern and easy-to-operate offerings grew close to 9%, growth was offset by revenue declines from traditional vendors. Overview Market Share Data Overall Market Segment Performance Analysis Top Vendors ...

Analyst(s):   Chandra Mukhyala
Research Jul 2023
... Access Insights Already a Gartner client? The RPA software market grew to $2.8 billion in 2022. With 22% growth rate, RPA continues to be the second-fastest-growing segment within the AIM market after iPaaS. In 2022, RPA vendors embraced API-first automation and hyperautomation-enabling technologies ...

Analyst(s):   Arthur Villa   |   Varsha Mehta   |   Saikat Ray   |   Fabrizio Biscotti   |   Cathy Tornbohm   |   Nicholas Carter
Research Oct 2020
... Access Insights Already a Gartner client? CRM market grew 15.9% to $56.5 billion in 2019 — the largest enterprise application software market we track. Technology and service providers can better position their offerings in a fragmented and competitive market by understanding growth and vendor performance ...

Analyst(s):   Yanna Dharmasthira   |   Neha Gupta   |   Julian Poulter   |   Varsha Mehta
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