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Research Apr 2017
... to design IT operating models, underlying capabilities and organizational structures to execute new and emerging business strategies. Scope Analysis Top Challenges and How Gartner Can Help How do CIOs ensure an efficient and effective operating model for information and technology? How do CIOs ensure ...

Analyst(s):   Donna Scott   |   Simon Mingay
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Research Feb 2017
... Gartner's 2017 CIO Survey shows that top-performing CIOs globally are seizing ecosystem opportunities through a three-way focus on their leadership, organization and technology capabilities. We provide a Nordic perspective of the survey, focusing on where Nordic CIOs differ from their peers. Survey Objective ...

Analyst(s):   Geir Balsnes   |   Tomas Nielsen
Research Sep 2017
... Use Gartner's Hierarchy of Metrics to devise a mix of individual and shared goals to motivate collaborative business outcomes. Upshot Analysis Define Top-Level Marketing Metrics Identify Discrete Metrics and Design Incentives That Converge on Common Goals Activate All Levels of Metrics via Transparent ...

Analyst(s):   Kirsten Newbold-Knipp
Research Jan 2017
... results. Gartner's research will help CMOs take these and other steps to build and lead the marketing organization for the next decade. Scope Analysis Top Challenges and How Gartner Can Help What is expected of the modern CMO? How do progressive and peer organizations staff and structure marketing disciplines ...

Analyst(s):   Jake Sorofman
Research Apr 2017
... investment decisions. Gartner's 2017 research will help CIOs adopt risk-based decision making that delivers stronger business outcomes. Scope Analysis Top Challenges and How Gartner Can Help How can I integrate risk and corporate performance? How should I benchmark and measure IT performance, benefits, ...

Analyst(s):   Stewart Buchanan   |   Paul Proctor
Research Feb 2017
... the last three years. Commodity markets remain volatile, but the environment is settling into a new normal with digitalization as a top priority for oil and gas CIOs in 2017 and beyond. Data Insights Seize the Digital Opportunity — Summary of 2017 Gartner CIO Survey The Oil and Gas Industry Perspective ...

Analyst(s):   Rich McAvey
Research Jun 2021
... continue supporting their remote workers. Overview Market Share Data Overall Market Segment Performance Analysis Top Vendors Analyzed Other Notable Vendors Mergers and Acquisitions Gartner Recommended Reading Note 1: CRM Taxonomy and the Four-Pillar Customer Service Model Gartner Insights Abstract ...

Analyst(s):   Julian Poulter   |   Supradip Baul   |   Yanna Dharmasthira   |   Neha Gupta
Research Oct 2023
... Gartner client? The CRM sales software market grew 16.2% to $20.1 billion in 2022, a slight drop from 17.3% growth in 2021. This is remarkably resilient, considering 2021 growth had been seen as a “bounce back” after 10.9% growth in 2020, which was presumed to have suffered pandemic-related growth constraints ...

Analyst(s):   Julian Poulter   |   Kanchi Bindal   |   Amarendra .   |   Roland Johnson
Research May 2019
... client? Total shipments of printers, copiers and MFPs declined 2.5% in 2018 after a short-lived recovery in 2017. The market continues to consolidate, with demand transitioning toward higher value and price products. This resulted in end-user spending shrinking at a comparatively slower pace of 1.7%. ...

Analyst(s):   Ivo Tsvyatkov   |   Lai-ling Lam
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