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... to two years behind global trends at the start of the decade, to one in which most trends are in sync with global trends," said Santhosh Rao, principal research analyst at Gartner. "It’s clear that many of the technologies on the 2016 Hype Cycle for ICT in India also appear in the global ICT Hype Cycle ...
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... currently exist as part of the larger IT operation and development toolbox; however, with time to value as a critical demand factor from clients, emphasis in support of DevOps has transformed how these tools are positioned and perceived in the marketplace.  The DevOps trend goes way beyond implementation and ...
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... organizations have deep insight in the holistic customer journey, and as products further incorporate service into their design, service leaders can leverage their customer understanding to play a new role in shaping enterprise customer strategy. With evolving trends, such as automation and AI impacting ...

Analyst(s):   Brady Holbrook   |   Jonathan Schmidt
Blog Post February 07 2025
... version of the report is a little different than in the past: we didn’t want to solely investigate future trends. We wanted to investigate these future scenarios and the necessary capabilities and investments pathways that CSCOs will need to develop in preparation for them. The results are fascinating ...
... regular reports and updates on survey findings and community activities. Engaging Surveys: Participate in meaningful surveys and polls designed to provide valuable insights. Exclusive Insights: Access trends and data that inform strategic decisions. Influence Outcomes: Your feedback shapes product development ...
Article January 10 2025
... governance framework while preparing high-quality, AI-ready data. As capabilities mature, investments in data observability, analytics, ModelOps and platform engineering enable reliable, production-scale AI operations. Government leaders are exploring many of the same AI opportunities, but within a distinct environment ...
... cases will bring a transformational change in the customer service space." said Olive Huang, research director at Gartner. "A number of industries will be the front runners in this trend, such as manufacturing, healthcare providers, insurance, banking and securities, retail and wholesale, computing services ...
Research Jul 2025
... Access Insights Already a Gartner client? Privacy remains a top concern for boards, executives and consumers as AI hype draws attention to the need for additional safeguards against the misuse of personal data. Cybersecurity and risk leaders should use this Hype Cycle to prioritize investments that drive ...

Analyst(s):   Bernard Woo   |   Stefan Dumitrescu
Research Aug 2025
... Access Insights Already a Gartner client? AI remains a top finance priority given its potential to maximize resources, improve efficiency and enhance decision making. CFOs should use this Hype Cycle to navigate the most relevant and promising AI developments for finance, prioritize investments and align ...

Analyst(s):   Ash Mehta   |   Alex Levine
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