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Research Nov 2020
... future. IT leaders must focus on people centricity for stakeholders both internal and external by providing location-independent services, while operating in a resilient delivery model. Gartner Insights Abstract ...

Analyst(s):   Brian Burke
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Premium Research Nov 2023
... Generative AI restructures how work is done for rich content such as text and graphics, which will lead to major shifts in what IT services are asked to do and how they will accomplish it. Service providers must pursue what GenAI enables and experiment with pricing and operating shifts. Overview Strategic ...

Analyst(s):   Chrissy Healey   |   Whit Andrews
Premium Research Dec 2024
... Gartner’s Top U.S. Consumer and Cultural Trends research captures the most important shifts in consumer behaviors and attitudes. CMOs can use these insights to create effective plans and programs. Gartner Research ...

Analyst(s):   Kate Muhl   |   Emma Mathison
Research Jun 2025
... Research Already a Gartner client? Campus switches and WLAN spending will recover in 2025, following a drop of 19% in 2024 due to the lengthening of replacement cycles. Data center switches spending will double from 2023 to 2029, driven by a growing demand to support AI and GenAI requirements. Overview ...

Analyst(s):   Naresh Singh   |   Christian Canales   |   Gurjyot Uppal
Premium Research May 2024
... Data and analytics leaders face challenges aligning technology and organizational requirements to drive strategy. Taking action on the top trends listed here can help their organizations anticipate change, make critical decisions and enhance business efficiency. Gartner Research ...

Analyst(s):   Pieter den Hamer   |   David Pidsley   |   Thornton Craig   |   Rita Sallam   |   Ramke Ramakrishnan   |   Gareth Herschel
Premium Research May 2026
... Microsoft Agent 365 provides baseline AI governance, but its reliance on SDKs for third-party agents currently leaves security gaps for AI agents that are not A365 enabled. AI leaders should use this brief to evaluate A365’s sufficiency and the need for complementary platform-neutral controls. Insights ...

Analyst(s):   Sarah Davies   |   Dan Wilson   |   Avivah Litan   |   Dionisio Zumerle
Premium Research Apr 2022
... Total experience is a 2022 Gartner top strategic technology trend, but is not as widely understood in higher education. This presentation can be used by higher education CIOs speaking with their business units about the art of the possible. Gartner Insights Abstract ...

Analyst(s):   Don Scheibenreif   |   Jason Wong   |   Michelle Duerst   |   Jan-Martin Lowendahl   |   Robert Yanckello
Premium Research Nov 2024
... Data acquisition, platform aggregation and composable IoT apps are top trends impacting the IoT market, reflecting customer challenges. Technology and service providers can help customers overcome these challenges and improve business outcomes by developing strategies based on their IoT maturity. Gartner ...

Analyst(s):   Milly Xiang   |   Peter Middleton   |   Jonathan Davenport   |   Emil Berthelsen   |   Eric Goodness   |   Kay Sharpington   |   Scot Kim   |   Alfonso Velosa
Premium Research Dec 2022
... Sustainability across environmental, social and governance has become an important priority for all businesses. This presentation deck looks at the top four sustainability trends that will create new market opportunities and impact the competitiveness of the IT services market. Gartner Insights Abstract ...

Analyst(s):   Lai-ling Lam   |   Misako Sawai
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