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Premium Research May 2025
... software vendors shift to cloud-based revenue models, they need to evolve their operations model. Tech services leaders at cloud IT services providers should take advantage of the ISVs’ lack of skills in SaaS operations to gain differentiation by providing advanced capabilities. Overview Analysis Gartner ...

Analyst(s):   Sid Nag   |   Lydia Leong   |   Fernando Pereiro
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Research Mar 2026
... Access Insights Already a Gartner client? OpenClaw has real security risks, but shouldn’t be banned outright. When sandboxed and restricted to read-only operations, it can serve as a verification agent in the SDLC, empirically validating AI-generated code through real execution and user-like interaction ...

Analyst(s):   C.A. Swan
Research Mar 2026
... infrastructure software market is expanding steadily, with spending concentrating on AI‑ready capabilities as agentic AI drives investment across data, security, operations and platforms. Buyers are shifting to hybrid, automated and governance‑rich environments suited for production‑scale AI. Opportunity Overview ...

Analyst(s):   Sharat Menon   |   Saikat Ray   |   Shailendra Upadhyay   |   Brandon Medford   |   Amarendra .   |   Nicholas Carter   |   Colin Fletcher   |   Christian Canales   |   Robin Schumacher   |   Arthur Villa   |   Arunasree Cheparthi   |   Lisa Unden-Farboud   |   Kelli Smith
Premium Research May 2025
... CMO’s must deliver customer-data-enabled use cases across complex martech stacks, operations, collaboration and campaign activations. CMOs can use Gartner’s crawl-walk-run model to streamline customer data operations and mitigate collaboration dysfunction for initiatives that span departments, teams ...

Analyst(s):   Joseph Enever
Blog Post April 27 2016
... BankInfoSecurity as one of its Top 10 Influencers in Banking Information Security for 2016. This is BankInfoSecurity’s fourth annual list of top influencers, recognizing leaders who are playing significant roles in shaping the way banking institutions approach information security. We want to congratulate ...
Research Jun 2025
... infrastructure and operations strategy requires a cost-effective balance between hardware, software, employee support, cybersecurity and digital employee experience. End-user services leaders can use this strategic roadmap to better enable employees and streamline their operations. Overview Strategic ...

Analyst(s):   Todd Larivee   |   Steve Goldberg   |   Tom Cipolla   |   Sunil Kumar
Research Jul 2025
... Research Already a Gartner client? This Hype Cycle aids security and risk management leaders with their need to prioritize protection for human and machine workflows, adopt human-centric security, leverage AI-driven innovations (such as automated security control assessment and proactive defense), and adopt ...

Analyst(s):   Franz Hinner
Research Jul 2024
... market grew by 39.5% to $871.6 million in 2023. Key growth drivers include organizationwide digitalization initiatives, growing operational optimization demands and the need for business resilience. Celonis was the top process mining vendor with 49.8% share in 2023. Overview Market Share Data Overall Market ...

Analyst(s):   Varsha Mehta   |   Harshita Chibber   |   Marc Kerremans   |   Cathy Tornbohm
Premium Research Sep 2026
... Currently, supply chain buyers persist in investing in AI technologies, even as ROI remains unclear, but that will not continue. High-tech executives need to address the drivers behind ongoing spend and the risks of unverified outcomes to build their customers’ confidence in achieving the desired ROI. Insights ...

Analyst(s):   Manav Jain
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