... customer perceptions for what constitutes a low-effort experience. These insights help customer service and support leaders understand what low effort means in 2025 and how to evolve their strategy beyond service channels. Overview What You Need to Know Gartner Research ...
Analyst(s): Jeffrey Schott | Daniel O'Sullivan | Patrick Quinlan | Melissa Fletcher | Keith McIntosh
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... Insights Already a Gartner client? The infrastructure implementation and managed services market grew by 1.8% in U.S. dollars (2.9% in constant currency) to $367.2 billion in 2024. Security and resilience, cloud modernization, and leveraging cloud services to integrate AI and GenAI technologies were ...
... Gartner Identifies the Top Cybersecurity Trends for 2025 SYDNEY, Australia, March 3, 2025 Analysts to Explore Cybersecurity Trends During Gartner Security & Risk Management Summit, March 3-4 in Sydney Gartner, Inc. has announced the top cybersecurity trends for 2025. These trends are influenced by generative ...
... client? A human-centric approach to IAM improves both security and user experience. This research provides cybersecurity leaders with actionable guidance on intentionally designing IAM controls that prioritize user experience, leading to stronger security outcomes and less friction. Insights at a Glance ...
... CISOs shifting from traditional GRC to adaptive cyber governance unify signals from AI, ERM, and security tools, enabling continuous, context-aware risk management, and prevent the illusion of “security.” Insights at a Glance Strategic Planning Assumption Issue Context Impact Brief More Detail Contributors ...
... CISOs face mounting pressure to balance rapid AI adoption with robust security as CIOs push for speed, creating a critical barrier to unified risk management. CISOs’ goal is to enable safe experimentation while maintaining strong security controls. Insights at a Glance Impact Brief Actions Cautions How to ...
Analyst(s): Victoria Cason | Meghan Hollis | Craig Porter
... electrification to field operations. Technology vendors must take a structured approach when selecting enabling power and energy technologies and aligning them to target use cases to establish differentiation. Overview Strategic Planning Assumptions Introduction Market Trend Vendors to Watch Gartner ...
... controls. To build scalable security programs for remote workers, security and risk management leaders can use this research to: Understand key challenges security teams face Identify components of an employee’s remote work profile Analyze traffic patterns for remote work use cases Discover solutions and strategies ...
... Gartner First Takes Fresh insights on emerging trends Enterprise application leaders need high-level, comparable information on SAP’s enterprise AI agent strategy, platform capabilities, security posture and integration approach. This guide presents seven key factors to help them assess the strategic ...
Analyst(s): Matt Cain | Bill Ryan | Robert Anderson | Bern Elliot