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Premium Research Jul 2023
... Revenue and sales technologies continue to adapt to buyer demands for self-service and better buyer experience while improving sales outcomes given continuous uncertainty. IT leaders supporting sales technology must assess what new and maturing technologies bring to improve buyer experiences and emp ...

Analyst(s):   Guy Wood   |   Melissa Hilbert   |   Adnan Zijadic   |   Ilona Hansen
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Research Feb 2023
... Access Insights Already a Gartner client? As CSPs face disruptions from supply chain challenges, economic headwinds and talent shortages amid transformation, they must strategize for digital acceleration and value delivery. CIOs must prioritize platforms, operating model changes and innovation to shap ...

Analyst(s):   Amresh Nandan
Premium Research Feb 2023
... more directly contributing to business value, which means that technology will redefine the value of a manufacturing business in the future. This initiative helps CIOs engage in business transformation by enabling technical innovations and opportunities. Scope Analysis Topics Suggested First Steps Essential ...

Analyst(s):   Mike Ramsey   |   Alexander Hoeppe
Premium Research Jul 2023
... Transportation technologies increase efficiency, improve safety, enhance user experience and support CIOs in achieving sustainability goals. This Hype Cycle identifies the risk and maturity of technologies that are needed to support the future of smart mobility and passenger transportation. Analysis ...

Analyst(s):   Shivani Palepu   |   Pedro Pacheco
Research Jul 2024
... transformation initiatives. SaaS and IaaS are the largest segments with market size of $178.1 billion and $139.9 billion, while baPaaS and adPaaS are leading in growth with 25.2% and 23.4%, respectively. Table of Contents List of Tables Overview Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Robin Schumacher   |   Amarendra .   |   Colleen Graham   |   Varsha Mehta   |   Arunasree Cheparthi   |   Umang Dwivedi   |   Shailendra Upadhyay   |   Hardeep Singh
Research Oct 2023
... Already a Gartner client? By 2027, the market for artificial intelligence services will reach $443 billion. AI services will be the dominant growth driver in the IT services market, at 16.9% five-year-CAGR. Both classic and generative AI demonstrate opportunities to create new sources of client value. Overview ...

Analyst(s):   Chrissy Healey   |   Srujan Akurathi   |   Hardeep Singh   |   Anna Griffen   |   David Ackerman   |   Scott Frederick   |   Tom Coshow   |   Jonathon Hardcastle   |   Neha Sethi   |   Alys Woodward   |   Brendan Williams   |   Robert Brown   |   Colleen Graham   |   Whit Andrews
... Legal Talent Gartner helped the GC and legal operations manager develop a legal competency model to provide staff additional clarity on how to think about their career progression. Mission Critical Priority A GC and Legal Operations manager aimed to invest in staff development and well-being due to increased ...
Premium Research Oct 2025
... Gartner First Takes Fresh insights on emerging trends This research report gathers high-level, comparable information on Microsoft’s enterprise AI agent strategy, platform capabilities, security posture and integration approach. It is one of a series of such reports. The objective is to enable enterprise ...

Analyst(s):   Joe Mariano   |   Bern Elliot   |   Matt Cain   |   Zach Nagle   |   Max Goss
Premium Research Aug 2025
... Gartner First Takes Fresh insights on emerging trends This research report gathers high-level, comparable information on Workday’s enterprise AI agent strategy, platform capabilities, security posture and integration approach. This guide for enterprise application leaders evaluates seven key factors ...

Analyst(s):   Denis Torii   |   Greg Leiter
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