... This research addresses the key questions chief sales officers are asking about transforming the sales function for an AI-driven future. It provides insights on leadership, identifying use cases, managing change and developing talent strategies. Overview Introduction Analysis Gartner Recommended Reading ...
Analyst(s): Antra Sharma | Dan Gottlieb
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... Access Research Already a Gartner client? This research provides results of the 2026 Gartner CIO and Technology Executive Survey across industries. CIOs can use these insights to benchmark technology investment and deployment plans, assessing strategic competitiveness amid volatile times and identifyi ...
... Access Research Already a Gartner client? CHROs can use this research to support five CEO strategic priorities for 2025 to 2026: growth through geographic expansion; business and operating model agility; new, compelling customer value propositions; disciplined risk management and realigned talent, man ...
... Procurement strategies created in late 2024 for 2025 and beyond are quickly becoming outdated due to external factors. Chief procurement officers can use this research to update their 2025 strategies to drive success going into 2026. Data Snapshot Data Insights What You Need to Do Gartner Recommended ...
Analyst(s): Andrea Greenwald | Cheryl Van Dyke | Ryan Polk
... This tool helps revenue and retention leaders answer a critical question: Which metrics should I be using to connect customer experience to business impact? Results reveal that growth companies prioritize customer lifetime value, while no-growth companies emphasize retention and churn reduction. Data ...
Analyst(s): Karly Szczepkowski | Maria Marino | Radhika Garg
... must follow a business-led approach to identify and prepare for the new ERP system’s future-state data requirements by following the guidance outlined in this research. Gartner Research ...
... Despite vendor hyperbole, an agentless contact center is the least likely, and least desirable, outcome of implementing AI in customer service. The true power of AI lies in amplifying, not erasing, human talent to create value-adding, differentiated service experiences. Strategic Planning Assumption ...
... In 2024, the enterprise application (ERP, CRM, and SCM) software markets grew by 12.7% reaching $227 billion. This analysis details what high-performing providers had in common and the required actions to outperform competitors in the enterprise application market through 2026. Peer-Indexed Performance ...
... insights into industry trends, such as platform engineering, which informed Kubermatic’s strategic direction. Business impact By leveraging Gartner’s expertise, Kubermatic successfully established a robust partner program, resulting in: Enhanced collaboration with partners who assist in implementing and selling ...