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Research Aug 2026
... Access Insights Already a Gartner client? Government leaders can use digital twin and simulation solutions to optimize operations, improve supply chain management and assess policy impacts on program delivery. These tools leverage real-time data and AI to enhance operational efficiency, resilience and ...

Analyst(s):   Jay Phipps   |   Tim Galginaitis   |   Michael Berkholtz
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Research Sep 2026
... Access Insights Already a Gartner client? Heads of infrastructure and operations can move beyond standard tech evaluation by adopting five strategies to improve innovation outcomes and mitigate emerging risks. Use this research to align investment purpose, governance, personas, and risk limits to increase ...

Analyst(s):   Robin Milton-Schonemann   |   Todd Larivee
Research Sep 2026
... leaders is necessary for safely scaling AI agents. CIOs must implement oversight, control and evaluation capabilities to enable users to align agent operations with business logic, reducing risk and optimizing value. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Contributors ...

Analyst(s):   Alex Levine   |   Joe Ham
Research Aug 2026
... mission-critical metrics from operational and execution ones, resulting in suboptimal decision making. This research provides a framework to align metrics with the four planning horizons: strategic planning, S&OP, operational planning, and operations execution. Insights at a Glance Impact Actions How to Execute ...

Analyst(s):   Marco Sandrone   |   Mario Almanza Turrado
Premium Research Sep 2026
... use-case assessment outlines 19 of the most prominent use cases for agentic AI in banking, measuring them against value and feasibility. Banking CIOs can use this comparison to inform their investments in agentic AI to improve operations and customer experience and reduce risk exposure. Overview How to Use ...

Analyst(s):   Sophia Palmstedt   |   Jasleen Kaur Sindhu
Research Oct 2026
... Access Insights Already a Gartner client? FDMC retailers are using UC POS platforms to connect store operations, fulfillment, inventory, payments and operational data on a common platform. As AI adoption expands, CIOs must evaluate vendors’ ability to improve productivity, availability, resiliency and ...

Analyst(s):   Max Panther Hammond   |   Kelsie Marian
Research Sep 2026
... Access Insights Already a Gartner client? As AI and robotics systems assume routine execution, warehouse supervisors must transition into operations orchestrators. This guide provides CSCOs and logistics heads with a five-step framework to redesign the role, balancing human judgment with machine efficiency ...

Analyst(s):   Jose Reyes   |   Chris Kina   |   Simon Tunstall
Research Sep 2026
... disrupting traditional device life cycle strategies. By designing multitiered policies that optimize asset life cycle value, heads of infrastructure and operations can manage technical debt and control infrastructure budgets. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner ...

Analyst(s):   Erin Pierre   |   Steve Kleynhans   |   Katja Ruud
Research Sep 2026
... Access Insights Already a Gartner client? Business process outsourcing providers help CFOs optimize finance operations through managed services that embed intelligent automation and innovation. The market is evolving toward AI-driven, technology-centric delivery that improves efficiency, reduces costs ...

Analyst(s):   Jan Ambergen
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