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Premium Research Jan 2024
... Executives today face a volatile business environment, sustained talent shortages, rapid technological advancements and a workforce with intense change fatigue. HR leaders can use our nine future of work predictions to guide their strategies and planning for 2024. Gartner Recommended Reading Notes Gart ...

Analyst(s):   Emily Rose McRae   |   Ben Cook   |   Jonah Shepp   |   Kaelyn Lowmaster   |   Amrita Puniani   |   Bing Chen   |   Peter Aykens   |   Benjamin Ashley   |   CV Viverito
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Premium Research Apr 2025
... Digital marketplaces are a growth engine for technology and service providers, but they are evolving rapidly. To realize this growth opportunity, product managers must adapt marketplace innovations like shopping assistants, AI agent marketplaces, product and service bundles, and embedded marketplace ...

Analyst(s):   John Santoro
Premium Research Jan 2025
... Executives today face a volatile business environment, sustained talent shortages, rapid technological advancements and intense change fatigue in the workforce. Executive leaders can use our nine future of work predictions to guide their strategies and planning for 2025 and beyond. Gartner Recommended ...

Analyst(s):   Kate McLaren-Poole   |   Emily Rose McRae   |   Jonah Shepp   |   Ben Cook   |   Michael Falbo   |   Kaelyn Lowmaster   |   CV Viverito   |   Kelly Armstrong
Premium Research Jan 2024
... Organizational structures are key to achieving business growth, but are difficult to evaluate. Customer service and support leaders must understand the current state of organizational structures and key drivers of change, and benchmark against their peers. Overview Survey Objective Data Insights Gartner ...

Analyst(s):   Nivedita Choudhary
Webinar July 21 2023
Unpack the levels of digital workplace maturity you and your peers have achieved, and get the tools you need to discover both current maturity and future ambition.
... IT Trending Topics Discover what’s trending in IT, get the latest insights and exclusive research to help you boost your IT strategy with Gartner for IT Leaders. ...
Premium Research Sep 2026
... Software engineering leaders overwhelmingly cite AI as the top driver to achieve their objectives, but only 5% rate their current AI maturity as high. Use this new maturity assessment to get a peer-benchmarked baseline and a prioritized roadmap of the AI investments that will drive the highest returns ...

Analyst(s):   Neha Agarwal   |   Akriti Kapoor   |   Keith Holloway   |   Shiva Varma
Research Oct 2026
... innovation enabled through AI capabilities that accelerate execution. To succeed, CIOs and innovation leaders need an AI-led process that spans from top use case selection to business impact evaluation. Insights at a Glance Strategic Planning Assumption Impact Actions How to Execute Success Measures ...

Analyst(s):   Christian Stephan   |   Gunjita Mundeja
Research Aug 2026
... integrations are becoming increasingly widespread, with CRM sales platform vendors intensifying their focus on generative AI and agentic AI use cases. Sales operations leaders can use this research to better evaluate vendor solutions and make more informed purchasing decisions. Market Definition/Description Magic ...

Analyst(s):   Adnan Zijadic   |   Wendy Butler-Mafuz   |   Guy Wood
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