... value-driven experiences, but siloed teams and outdated models hinder service and support leaders’ ability to achieve results. Shifting to AI-native operations, integrating digital agents, and aligning teams around customer outcomes are now essential for unified, efficient service. Insights at a Glance ...
Analyst(s): John Quaglietta | Jennifer MacIntosh
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... across IT and OT systems. This research provides a step‑by‑step framework for implementing a unified namespace (UNS), helping IT/OT architects and operations leaders standardize data models and enable enterprisewide data access. Overview Problem Statement The Gartner Approach The Guidance Framework Risks ...
Analyst(s): Jake Cunningham | Avinash Dev Nagumanthri | Jaishiv Prakash
... Agentic AI transforms customer service by enabling AI agents to elevate CX, boost agent productivity, and optimize back-office operations. This content covers key use cases across these areas and provides insights for service leaders to successfully adopt the technology. Insights at a Glance Strategic ...
... enterprises toward digital sovereignty to regain control of key digital and AI assets, thereby ensuring business continuity across all key jurisdictions of operation. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail Contributors Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Rene Buest | Gregor Petri | Tsuneo Fujiwara
... GC must make AI governance agent-ready by updating acceptable use policies, restricting access to high-risk agents and working with AI governance operations to align runtime enforcement to legal and compliance risks to minimize exposure to regulatory action, financial liability and reputational damage ...
... change the way that chief product officers (CPOs) operate their teams. Combining simulation and agile operations, SimOps will allow CPOs to build and test adaptable, AI-driven products for this era in ways that Agile and DevOps cannot. Insights at a Glance Issue Impact More Detail Gartner Recommended ...
Analyst(s): Charles Sutherland | Dan Tolan | Leo Li
... Access Insights Already a Gartner client? Agentic AI is driving massive innovation in IT network operations. Despite nascent enterprise adoption, heads of I&O should pilot emerging agentic NetOps software to unlock increased agility and efficiency within their enterprise networks. Insights at a Glance ...
Analyst(s): Andrew Lerner | Jonathan Forest | Tim Zimmerman | Mike Leibovitz
... Infrastructure and operations teams are starting to leverage agentic AI, but many are not yet redesigning roles, workflows and governance around it. Heads of I&O should start planning to restructure their organization around agentic AI to drive efficiency and ensure future relevance. Insights at a Glance ...
Analyst(s): Cameron Haight | Joe Antelmi | Roger Williams | Jonathan Forest
... As AI agents assume business operations, their reliability hinges on the quality of their context. Context layers are emerging as a vital architectural plane, providing the situational awareness and data required to ensure these autonomous systems deliver trusted, consistent, and effective results. ...
Analyst(s): Michael Gonzales | Christopher Long | Andrés García-Rodeja | Radu Miclaus