... operates, impacting everything from how customers interact to the tools human agents use. This research provides a vision for leaders, highlighting trendsin technology, service delivery and shifting customer behaviors to help navigate the future. Insights at a Glance Issue Impact Implications Gartner Recommended ...
Analyst(s): Daniel O'Sullivan | Emily Potosky | Brad Fager | Christopher Sladdin
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Gartner First Takes Fresh insights on emerging trends Product leaders should treat NVIDIA’s acquisition of Hugging Face as confirmation that the next AI battleground is the developer, with open-weight models now core to every roadmap. Plan for cheaper open models, and for your pull data to be NVIDIA ...
Analyst(s): Gaurav Gupta | Annemarie Roussel | Arun Chandrasekaran | Ray Valdes | Elisabeth Torres-Schulte | Mark Petty
... Gartner First Takes Fresh insights on emerging trends CISOs should treat NIST’s new guidance for AI-assisted compliance as an initial step toward helping resource-constrained teams begin their CSF 2.0 journey. While these tools provide a valuable ignition point, generative AI must not be relied upon ...
... Gartner First Takes Fresh insights on emerging trends Industrial CIOs should treat AWS’s physical AI toolchain as evidence of an accelerating, standards-based ecosystem. This makes it clear that their current robotics initiatives, industrial data and simulation foundations are ready to scale, and to ...
... Gartner First Takes Fresh insights on emerging trends CIOs and application leaders must validate dependencies, subscriptions, usage charges, and platform lock-in before committing to Salesforce’s AIforce. Prebuilt agents ease deployment across AI surfaces and simplify adoption, but the costs can add ...
... leaders to personal liability, static checklists fail. This collection of four companion insights provides a scalable roadmap to understand regulatory trends and transition from compliance owners to compliance orchestrators by 2030. Strategic Planning Assumptions Analysis Research Highlights Gartner Recommended ...
Analyst(s): Josh Murphy | Alissa Lugo | Bernard Woo | Christopher Mixter | Arthur Sivanathan | Katell Thielemann
... Takes Fresh insights on emerging trends CIOs should pilot Gemini 4 Argon for legal, finance and long-duration agentic work. While it rejoins the frontier and undercuts rivals on price, it still trails on terminal-heavy coding. Require evidence that provider claims hold up in your own workflows. Overview ...
Analyst(s): Chirag Dekate | Jaiguru Thevar | Luke Parker | Daryl Plummer | Ed Anderson | Deepak Seth | Jeremy D'Hoinne | Nitish Tyagi
... on emerging trends AI leaders should evaluate Mistral Large 4, or “Le Chonk,” as a credible Western open-weight option to diversify model portfolios and advance sovereign AI, while validating workload-specific performance, cost, licensing and operational requirements before deployment in critical scenarios ...
Analyst(s): Birgi Tamersoy | Ahmed Abushomi | Chirag Dekate | Jaiguru Thevar | Jeremy D'Hoinne | Cory Decker
... Gartner First Takes Fresh insights on emerging trends Product leaders and enterprises will need to collaborate on AI safety as the Joint Commitment on Frontier Responsibilities absolves model providers from creating safe and responsible AI. Enterprises and providers must act as they assume more AI safety ...