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Premium Research Mar 2025
... technologies and capabilities used in device management to help application architects modernize their tools and operations. Architecture Brief Architecture Use Cases Architecture Diagram Architecture Capabilities & Components Endpoint Management Endpoint Management Operations Device Life Cycle Management ...

Analyst(s):   Timon Watson   |   Craig Fisler
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Complimentary Research December 11 2025
... Strategies to address security, privacy, and talent risks for customer service agents using AI Future-Proof Customer Service Agents with Artificial Intelligence As AI continues to shape the customer service industry, customer service agents are positioned to become key players in delivering exceptional ...
Premium Research Feb 2025
... Discover 2025’s key tech trends CFOs must watch. Distinguish between hype and impactful technologies, and understand how peers are investing to drive business value. Session Description Learning Objectives Gartner Recommended Reading Gartner Research ...

Analyst(s):   Marcus Marion
Premium Research May 2024
... experiences and impacting the enterprise communications life cycle. Communications service providers (CSPs) can leverage this report to grasp adoption trends, use cases, barriers and recommendations for enhancing customer experience through GenAI. Gartner Research ...

Analyst(s):   Kameron Chao   |   Ajit Patankar
Premium Research Jan 2024
... lead their I&O teams to new, high-value opportunities where I&O has a comparative advantage. Use this peer-based data to benchmark and develop a best-in-class approach to strategic planning. Overview Gartner Recommended Reading Gartner Research ...

Analyst(s):   Infrastructure and Operations Research Team
Premium Research Mar 2024
... I&O leaders should increase their enterprisewide standing by leveraging I&O’s unique portfolio view to support high-impact business decisions. Using this approach, Naren Gangavarapu, Head of IT and I&O at Northern Beaches Council showcased infrastructure energy consumption to drive enterprisewide su ...

Analyst(s):   Infrastructure and Operations Research Team
Premium Research Mar 2024
... Enterprises that don’t negotiate strong service-level agreements with their network providers run much higher risk of business disruption. This research defines the SLAs by service type I&O leaders must require from their service providers to ensure connectivity and meet cloud applications’ needs. Mo ...

Analyst(s):   Infrastructure and Operations Research Team
Premium Research Mar 2024
... I&O leaders are turning to automation to increase the speed, efficiency and quality of their function, but struggle to scale these efforts. Learn how Southern California’s connected view accelerates automation by enabling employees to propose initiatives that benefit both them and the business. Gartn ...

Analyst(s):   Infrastructure and Operations Research Team
Premium Research Apr 2024
... device life cycle management. I&O leaders should learn how the Northern Beaches Council’s digital workplace team packages sustainability initiatives in bite-size pieces. Case Overview Gartner Recommended Reading Presentation Deck Gartner Research ...

Analyst(s):   Infrastructure and Operations Research Team
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