... Gartner First Takes Fresh insights on emerging trends Customer service leaders gain advanced workflow automation and enterprise execution from Genesys’s acquisition of Pinkfish, which highlights the shift of the contact center market from customer engagement to autonomous, agentic systems. Overview ...
Analyst(s): Drew Kraus | Uma Challa | Francesco Vicchi
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... Utilities are advancing in IT/OT stages of alignment and integration, yet untapped business value persists. As CIOs OT role expands, shifting from defense-focus to value-driven strategies is essential. Use this research for OT management trends for utilities. Overview Gartner Recommended Reading Gartner ...
Analyst(s): Jo-Ann Clynch | Kristian Steenstrup | Lloyd Jones
... governance, unauthorized automated actions and elevated security risk. Unmanaged AI token costs: Uncontrolled API consumption can drive up costs and pose operational, financial and security threats. Overestimation of reliability: Removing human-in-the-loop oversight can cause context loss, goal drift, ...
... show its effects on the organization and the business CIOs will need to prepare the enterprise for changes in hiring priorities that AI will bring AI will challenge the CIO to restructure IT operations to meet the organization's changing needs Gartner Recommended Reading Gartner Insights Abstract ...
... Product leaders must avoid competing for low-hanging fruit in a nascent market. Expanding the appeal by demonstrating business value, prioritizing high-demand use cases and underserved markets will help drive successful head-mounted display adoption. Overview Strategic Planning Assumptions Analysis ...
Analyst(s): Ben Lee | Evan Brown | Tuong Nguyen | Kanishka Chauhan | Jon Erensen
... that enables enterprise-scale AI outcomes. Overview Insight From the Experts Executive Overview Research Highlights Gartner Associates Supporting This Trend Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Anthony Mullen | Mike Rollings | Erick Brethenoux
... Gartner Hype Cycle Identifies Top AI Innovations in 2025 SYDNEY, Australia, August 5, 2025 Analysts to Explore the Latest AI Trends at Gartner IT Symposium/Xpo, September 8-10 on the Gold Coast AI agents and AI-ready data are the two fastest advancing technologies on the 2025 Gartner Hype Cycle for Artificial ...
... tools, and explored AI and Edge trends with analysts. Business impact Accelerated innovation process, made faster decisions Identified market position, aligned strategies for growth and differentiation Gained insights into emerging technologies, established expertise in private wireless and AI Industry ...
... Fifty-four percent of software providers experience underperformance in their international operations. Boost your geographic expansion success by adopting workforce planning best practices from top-performing companies that hired the right resources at the right time and place. Overview Introduction ...