... Supply chains face a paradigm shift to find success in an AI-driven autonomous business era. CSCOs must transition from rigid, rule-based automation to agile autonomy by building autonomous-ready operations, intelligence, and workforces to handle global disruptions and secure future resilience. Insights ...
Analyst(s): Lindsay Azim | Julia Heyman | Alan O'Keeffe | Lorraine Gavin | Cristina Carvallo
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... Microsoft 365 prices will rise by up to 8% in 2026, but new Intune Suite inclusions within Microsoft E3, E5 and E7 subscriptions increase baseline value. Heads of infrastructure and IT operations can optimize net savings through feature adoption and the retirement of overlapping tools. Insights at a ...
... IT operations specialists must adapt to new technologies like AI, GenAI and quantum through proactive career and skills development. This research provides a five-step, structured approach to ensure your continued relevance, value, and success in this dynamic era. Overview Strategic Planning Assumptions ...
... Artificial intelligence has the potential to reshape logistics. This research identifies prominent AI use cases that can improve logistics operations. Logistics leaders supporting network design, transportation, and warehousing can use it as a starting point to prioritize opportunities. Overview How ...
Analyst(s): Abdil Tunca | Jose Reyes | Vicky Forman
... a Gartner client? Frequent planning changes create instability and inefficiency in supply chains. This research demonstrates that implementing a well-designed frozen period policy enables leaders to stabilize operations, maintain responsiveness, and manage exceptions effectively. Insights at a Glance ...
... CRM sales platforms are shifting from systems of record to AI-driven execution platforms. Sales operations leaders need to prepare as this research explains the market shift and how separating engagement from data and context can improve process execution, signal quality, and sales outcomes. Insights ...
Analyst(s): Guy Wood | Adnan Zijadic | Wendy Butler-Mafuz
... Historically, analyst relations has not leaned in to collaborate or utilize standardized corporate technology. Before making further investments to optimize AR operations, AR leaders must balance program needs, use cases, and available productivity tech to support business outcomes accordingly. Insights ...
Analyst(s): McKenzie Smith | Kip Martin | Melissa Lane
... As organizations transform operations with AI and shift focus to value creation, service and support leaders must rethink their service delivery and agent roles. The next generation of human agents will need to serve as advisors, empowered and augmented by AI. Insights at a Glance Issue Context Impact ...
Analyst(s): Kathy Ross | Brad Fager | Eric Keller | Jonathan Schmidt
... Incorrect assumptions and low-quality data in a business case can result in misguided decisions and ineffective investments. Sales operations leaders can use this one-page template to clearly show the value of their initiative and quickly secure stakeholder support for revenue technology investments. ...