... management requires integrated processes, technology, and data to holistically manage IT assets through their life cycle. This research guides IT operations specialists through the process of building collaboration across ITAM. Overview Problem Statement The Gartner Approach The Guidance Framework Related ...
Analyst(s): Luis Fernandez
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... This library equips CFOs to pinpoint and sequence the most effective margin‑boosting cost actions across SG&A, COGS, service, AI, and operations. Filter ideas by subindustry, cost category, complexity, and savings potential to prioritize cost-savings initiatives with the greatest impact on profitability ...
... client? Reflecting a shift from traditional IT operations to automated service delivery, the $375 billion infrastructure services market is forecast to grow at a CAGR of 3.0% in constant currency through 2029. To succeed, providers must scale operations through automation to support organizations’ cloud ...
Analyst(s): Kratu Gupta | David Ackerman | Colleen Graham | Anupama .
... Gartner First Takes Fresh insights on emerging trends Salesforce’s new contact center as a service product natively unifies voice, digital channels, CRM data, and AI agents into one system. Service and support tech leaders should view this launch as underscoring a broader consolidation of the customer ...
Analyst(s): Jason Bridge | Pankil Sheth | Drew Kraus | Pri Rathnayake
... Gartner First Takes Fresh insights on emerging trends On 31 March 2026, Salesforce announced advancements to Slackbot that pivot Slack into an AI workhub for operational collaboration. However, Slackbot is a feature of Slack and is heavily dependent on Agentforce, making it less competitive compared ...
Analyst(s): Joe Mariano | Simon Whight | Jason Wong | Mike Gotta
... Gartner First Takes Fresh insights on emerging trends BlueDolphin (formerly ValueBlue) is pivoting from EA-focused features to a broader, “business transformation” oriented platform. EA tool owners must now reassess the value of architects “translating” EA content for business leaders, because BlueDolphin ...
Analyst(s): Andrew Gianni | Philip Allega | Austin Steinmetz
... Gartner First Takes Fresh insights on emerging trends NATO’s upcoming summit in Türkiye marks a doctrinal shift, prioritizing AI-enabled autonomous systems over traditional heavy armor (tanks). Without unified command architectures and modular hardware, European defense risks a decade of fragmented, ...
... Gartner First Takes Fresh insights on emerging trends Salesforce Headless 360 shifts CRM to background infrastructure, with future value in agentic enterprise architecture and more choice for developing human-centric UI. CIOs must question the value delivered by agentic solutions and only adopt the ...
Analyst(s): Nicholas Carter | Kelli Smith | Simon Whight | Shameen Pillai | Gene Alvarez
... Gartner First Takes Fresh insights on emerging trends Cisco’s Universal Quantum Switch prototype, announced 23 April 2026, potentially transforms quantum networking by connecting diverse systems over standard fiber at room temperature, enabling scalable clusters and sensing. Heads of I&O must use this ...
Analyst(s): Matthew Brisse | Mark Horvath | Jorge Aragon