... Access Insights Already a Gartner client? CIOs need a clear understanding of their enterprise’s IoT maturity to effectively drive and support IoT strategies and deployments. CIOs can improve their IT strategy by using this Toolkit to assess their enterprise and business unit’s IoT maturity. When to Use ...
Analyst(s): Scot Kim | Benoit Lheureux | Alfonso Velosa | Peter Havart-Simkin
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... underpins every digital interaction by measuring and quantifying the expectation that an entity is who or what it claims to be and that it will behave in an expected manner. CIOs who lead digital business initiatives need to learn how digital trust differs from traditional trust models. Key Challenges ...
Analyst(s): Ant Allan | Monica Zlotogorski | Felix Gaehtgens | Frank Buytendijk
... Access Insights Already a Gartner client? Organizations face challenges in choosing among a plethora of technology vendors that claim to offer innovative solutions. CIOs should look for vendors that fully understand their digital ambitions, and offer solid solutions that can deliver business value and ...
Analyst(s): Tracy Tsai | Adrian Lee | Milly Xiang | Roger Sheng | Sandy Shen
... acquisition, delivering brand-building customer satisfaction, loyalty and advocacy. It is crucial for CMOs to evaluate their organization’s maturity in CX operations and identify the most immediate opportunities to strengthen CX programs, enhance customer-centric culture, and execute CX initiatives that deliver ...
... industry Key changes across the characteristics for a technology provider, driven in large part by the external forces Emerging trends and technologies that impact the products and services Implications and actions for the leaders in various roles Complete the form to get your free copy. ...
... Gartner Customer Service & Support Connect Highlights Explore the top insights from key sessions from the 2025 Customer Service and Support Connect in Denver, CO. Discover top highlights from the 2025 Gartner Customer Service and Support Connect, where service and support leaders gathered to explore ...
... organizations are approaching telemedicine initiatives and the level of adoption in the North American and European markets. HDO CIOs can use these survey findings to help guide their telemedicine initiatives. Survey Objective Data Insights Top Take-Aways Telemedicine Adoption Telemedicine Strategy Telemedicine Adoption ...
... Access Insights Already a Gartner client? Legacy knowledge transfer methods create risk and “knowledge debt” in managed services transitions. This note outlines four key trends — AI-driven knowledge management, process mining, hyperautomation, and readiness assessments — that enable leaders to enhance ...