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Research October 18 2019
... their function against current trends and can be used to inform departmental planning. Learn more about the challenges facing the internal audit function and CAE's' key priorities in 2019:  Ensuring appropriate budget and staffing Creating the right balance of in-house versus outsourced/co-sourced ...
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Research Nov 2025
... Access Research Already a Gartner client? Anthology, a Challenger in the Magic Quadrant for Higher Education Student Information System SaaS, has announced a strategic restructuring, divesting its Enterprise Operations, Lifecycle Engagement, and Student Success businesses. This update helps CIOs assess ...

Analyst(s):   Grace Farrell   |   Robert Yanckello
Research Nov 2025
... with existing processes, managing data sensitivity, and meeting rising infrastructure demands. This research guides heads of infrastructure and IT operations on risk-based persona management, cloud strategy, and infrastructure planning to enable safe, scalable GenAI integration. Overview Strategic Planning ...

Analyst(s):   Roger Williams
Research Dec 2025
... Access Research Already a Gartner client? Agentic AI represents the latest evolution in healthcare’s AI era, which we anticipate will transform the healthcare provider workforce, operations and experiences — for better or worse. CIOs can use these predictions to prepare as they accelerate their AI strategies ...

Analyst(s):   Veronica Walk   |   Gregg Pessin   |   Andrew Meyer   |   Robert Potts
Research Nov 2025
... This research discusses how CSCOs can manage those trade-offs and find effective ways to incorporate quality considerations into their supply chain operations — regardless of reporting lines or functional model. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Melissa Robinson
Research Nov 2025
... Already a Gartner client? AI avatars and digital twins are poised to transform customer service into a more personalized, efficient, and scalable operation, enhancing customer satisfaction and freeing up customer service representatives to focus on complex, high-value tasks that require human ingenuity ...

Analyst(s):   Uma Challa
Premium Research Jan 2026
... Well-established catalogs empower self-service, reduce Level 1 demand and strengthen IT’s perception of a service partner. This research helps IT operations specialists build and manage useful catalogs. Overview Problem Statement The Gartner Approach The Guidance Framework Risks and Pitfalls Gartner Recommended ...

Analyst(s):   Luis Fernandez   |   Steve White
Research Jan 2026
... false outputs (aka hallucinations), risking GenAI reliability and trust. This research explores mitigation strategies across the development and operation stages, offering technical and business lenses for achieving trustworthy AI insights. Insights at a Glance Impact Brief Actions and Cautions How to ...

Analyst(s):   Mike Fang   |   Yogesh Bhatt   |   Ben Yan
Premium Research Jan 2026
... rapidly advancing from AI experimentation to scaled AI adoption, using generative AI, agentic AI, and predictive automation to transform business operations and customer experience. This note unpacks the first segment of the emerging technology adoption radar 2026, focusing on the “AI-powered enterprise ...

Analyst(s):   Auria Asadsangabi   |   David Sugden
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