... Access Insights Already a Gartner client? Heads of logistics feel under pressure to deploy AI risk failure without digital maturity. This paper provides leaders with a value-first blueprint to establish stage 2 data foundations, deploy the right AI type, and rationalize legacy platforms via the TIME m ...
Analyst(s): Jose Reyes | Nathan Lease | Zee Zakaria
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... Access Insights Already a Gartner client? Leaders responsible for AI need to manage AI systems, investments and decisions that are already underway, causing potential unmanaged risks and slowing down innovations. Use this practical guide for your first 90 days to move from firefighting to deliberate, ...
Analyst(s): Annisa Firdaus | Joel Backaler | Var Shankar
... Access Insights Already a Gartner client? As customer preferences diverge, service leaders face a false choice between AI-led and human-led service. Two-track CX purposefully designs and connects both AI and human-led tracks within one service model, preserving customer choice while improving trust, e ...
... First Steps for Developing an ESG Program Develop an effective environmental, social and governance program with these five steps Environmental, social and governance (ESG) issues are becoming increasingly important to stakeholders. Companies with strong ESG programs can help them meet investor criteria ...
... do choose to speak up, an overwhelming 86.5% bypass hotlines entirely, taking the issue directly to a manager or supervisor. If frontline leaders are unequipped to handle these initial conversations properly, the organization’s entire risk architecture is compromised before an official HR investigation ...
... client? To handle rapid digital disruptions and AI adoption, CISOs must replace static planning with an agile, dynamic cybersecurity program. While CISOs cannot predict the future, they must implement an agile cybersecurity program that can readily adapt to changes in the business, technology and risk ...
Analyst(s): Victoria Cason | Tom Scholtz | Alex Michaels
... alignment between direct sales teams and partners •Identify areas where tools can drive workflow efficiencies in partner engagement and management, providing an exchange of data and enablement resources that empower partners •Track SMART leading and lagging KPIs to measure the outcomes of a partner-centric sales ...
... Risk workshops can be an effective tool for information gathering, but often they do not achieve the desired engagement or information sharing from participants. Risk management leaders can use this research for planning and facilitating engaging workshops that elicit critical feedback from business ...
... Access Insights Already a Gartner client? Heads of EA must adapt governance practices to keep pace with rapid business changes due to the advance of AI. Even federated decision models can’t stay ahead of agentic systems making decisions at machine speed. The only way to ensure compliance is to embed g ...