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Premium Research Jun 2023
... revenue technology should use digital sales rooms to engage and improve buyers’ collaboration, track buyers’ engagement and enhance the digital buying experience. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Varun Agarwal   |   Melissa Hilbert
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... to invest in AI, many buying teams are struggling with increased friction and leadership disruption. According to the Gartner 2026 Tech Buying Behavior Study, 68% of buying teams experience unhealthy conflict, which leads to three times more project delays and seven times more purchase regret. Gartner ...
Research Nov 2025
... Gartner client? Brands are increasingly incorporating GenAI-powered features into guided selling tools as customers experiment with GenAI-powered buying experiences. CMOs must enhance guided selling features with GenAI to accelerate customer journeys and improve conversion rates. Overview Introduction Analysis ...

Analyst(s):   Brad Jashinsky
Research Nov 2026
... Gartner client? With 84% of software buyers encountering deployment hurdles, high-tech executives need to prioritize implementation throughout the buying journey. Cross-functional go-to-market teams can use precontract planning to reduce churn and accelerate time to value. Insights at a Glance The Postsale ...

Analyst(s):   Michelle Shapiro
Premium Research Dec 2025
... tools drive real-time conversations, assess buyer intent and deliver tailored information, resulting in higher-quality leads and a more relevant buying experience. Insights at a Glance Issue Context Impact Brief Implications Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   David Kung
Research Oct 2026
... B2B tech purchasing process is not a straightforward journey. It involves a disorganized sequence of buying activities. To enhance success, high-tech executives should help customers complete the buying tasks that must be accomplished, irrespective of the sequence in which they take place. Insights at ...

Analyst(s):   Brayden Napoli   |   Suzanne White   |   Michelle Shapiro
Webinar On-Demand
... sources of team conflict that can hinder AI buying initiatives •How buying behaviors influence AI investment outcomes •Strategies to improve collaboration and decision making across buying teams •Practical approaches for navigating complex enterprise AI buying journeys In the AI era, traditional market ...

Analyst(s):   Hank Barnes   |   Kevin Lindsay
Premium Research May 2025
... Demand generation is changing as buyers seek more digital buying experiences and have greater expectations. Digital marketing leaders can adopt these demand generation tactics to improve buyer engagement and generate more high-quality leads. Overview Introduction Analysis Gartner Recommended Reading ...

Analyst(s):   Jeff Cohen   |   Ross Cosner
Article May 29 2026
... identified four essential pillars for achieving regional AI sovereignty: Economic buying power: The ability of a region’s headquarters (HQ) to exert influence through IT spend and support for HQ’d vendors. This buying power is crucial for fostering a local tech ecosystem. Gartner has assessed more than ...
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