... To capture the finance AI market, high-tech executives should focus on meeting the immediate demand for operational reporting and payables automation, while quickly adjusting their product roadmaps to take advantage of the upcoming surge in strategic forecasting demand. Insights at a Glance Issue Impac ...
Analyst(s): Michelle Shapiro
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... Agentic AI has changed your enterprise application strategy, life cycle, and modernization practices. Before rushing to implement AI agents, heads of applications should use a new framework: map business capabilities to AI, use Gartner Pace Layers, and apply AIR layer models. Insights at a Glance Issu ...
Analyst(s): Jason Wong | Tad Travis | Andrew Gianni
... Organizations increasingly outsource security operations to improve outcomes, address skills shortages and accelerate modernization. This research explains how heads of IT procurement can structure, negotiate and govern outsourced managed security services contracts using Gartner’s SHIELD framework. ...
Analyst(s): Joe Trejo | Vikas Bhardwaj | Andrea Lanzavecchia | DD Mishra
... improve manager capacity and employee engagement by redistributing some employee experience responsibilities from managers to organizational systems and process owners. Insights at a Glance Issue Impact Three Employee Experience Responsibilities Managers Should Not Own Contributor Gartner Recommended Reading ...
... CIOs can use these examples from Gartner’s Eye on Innovation Awards to learn how their peers are using technologies like AI to enhance customer experience. High-Level Overview Gartner Recommended Reading Gartner Insights Abstract ...
... Gartner client? CIOs who have never scaled a new AI capability before lack business-domain experience, leading to the costly failure of pilots. This note explains how CIOs evolve from a standard “build-versus-buy” technology decision to capability-driven partnerships that orchestrate work for rapid success ...
... people as it is about technology, CHROs can increase the organization’s chances of delivering its AI ambitions using four steps to design the employee experience through AI transformation. Insights at a Glance Issue Impact More Detail Contributors Gartner Recommended Reading Gartner Insights Abstract ...
... Agentic AI SRE agents are a strategic investment to address complex reliability challenges, but choosing between custom builds, platform integrations, or specialized point solutions is challenging. This brief evaluates these paths to optimize operational resilience and total cost of ownership. Insigh ...