... Access Insights Already a Gartner client? The AP process continues to experience bottlenecks that limit efficiency, accuracy, compliance, and cash flow flexibility. Discover where AI in the AP process will have the biggest impact on cost, risk mitigation, and the quality of cash flow decisions. Insights ...
Analyst(s): Mike Lashinsky | Miles Onafowora
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... insights on emerging trends CMOs must prepare as Amazon’s block of Meta’s Muse AI signals a broader battle to govern AI agents and command customer experience. To protect first-party customer data and ad spending, CMOs must treat AI agents as a distinct customer class governed by transparent, opt-in frameworks ...
Analyst(s): Lizzy Foo Kune | Jason Daigler | Mark O'Neill | Manoj Bhatia
... Access Insights Already a Gartner client? Organizations frequently implement AI in customer experience piecemeal, creating disconnected projects rather than a coordinated transformation. This research presents a Crawl, Walk, and Run approach, in addition to a “Sit Up” readiness phase, to help customer ...
Analyst(s): John Quaglietta | Daniel O'Sullivan | Michael Chiu
... teams need integrated DevOps platforms to improve developer experience across the software development life cycle and enable rapid software delivery. This note guides software engineering leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer ...
... Impact Following a spinoff, Kyndryl turned to Gartner to help reinvent itself and transform its infrastructure services into innovative digital experiences for customers. Kyndryl, a leading tech services firm, partnered with Gartner to reinvent its market approach after a major spinoff. Gartner’s insights ...
... selection, procurement and implementation of software as well as advising on the underlying strategy. Mr. Koehler-Kruener has more than 24 years of experience in support, product management, sales and consultancy roles. Prior to joining Gartner, he was a freelance consultant, analyst, trainer and facilitator ...
... joining Gartner, Kit worked in a number of roles within Consulting, and has over 5 years of experience delivering strategy and complex change programmes in the public, private and financial services sectors. His experience has included delivering a national vaccination programme in response to COVID-19, as ...
... elsewhere it gives retailers the chance to create a unified commerce experience, feeding consumers’ needs for on-demand, channel-agnostic shopping. Retailers are trying to spin their costly real estate into a competitive advantage through buy online, pickup in store (BOPIS). However, these capabilities don ...
... Semiconductor Reset: Who Wins in a Constrained Market This virtual session with Gartner analysts Alejandro Santalo and Cori Masters is your opportunity to experience actionable insights usually reserved exclusively for our clients. How to build resilience against semiconductor market volatility As organizations ...