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Research Aug 2026
... Access Insights Already a Gartner client? Agent2Agent protocol enables seamless context and decision exchange between multiple AI agents crucial for AI-driven CX. CX product leaders must adopt Agent2Agent to coordinate specialized agents across systems and providers, or risk falling behind in the evol ...

Analyst(s):   Manoj Bhatia
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Webinar On-Demand
... We’re still talking about citizen experience. It’s been a conversation in government for years — so why hasn’t it moved on? What’s keeping us from getting this right? Gartner surveyed more than 4,000 citizens to understand their views on digital government services. This webinar brings together findings ...

Analyst(s):   Mike Shevlin
Webinar On-Demand
... of hidden expenses — from data integration and governance to ongoing tuning and model operations. Rising renewal prices and fragmented business‑led buying make vendor choices riskier and more complex, underscoring the need for unified governance and stronger IT sourcing and procurement partnership. In ...

Analyst(s):   Stewart Buchanan   |   Luis Pinto
Premium Research May 2026
... Supply chain leaders face immense pressure to deliver AI value. This note helps CSCOs navigate the fragmented vendor landscape by evaluating four solution pathways to align technology with operational maturity and strategic goals. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recomm ...

Analyst(s):   Caleb Thomson
Research Jun 2026
... Access Insights Already a Gartner client? Risk aversion from business stakeholders often impedes adoption of R&D’s innovation by the business. This research details best practices and real-life case studies to help R&D leaders combat the risk aversion from business stakeholders and improve innovation ...

Analyst(s):   Mili Motwani   |   Lauren Maiya
Premium Research Jul 2026
... AI investments by CMOs often target efficiency, reinforcing the perception of marketing as a cost center. High-tech executives who enable CMOs to identify AI use cases for growth and build investment cases delivering strategic outcomes will unlock more opportunities for technology initiatives. Insigh ...

Analyst(s):   Suzanne White
Premium Research Jul 2026
... Defense CIOs face a critical tech talent gap compounded by slow recruitment and rigid pay. To compete, CIOs must bypass traditional barriers by leveraging AI recruitment tools, highlighting mission purpose, and creating agile reskilling pathways for Gen Z. Insights at a Glance Strategic Planning Assum ...

Analyst(s):   Dicky Gray
Premium Research Jul 2026
... Cybersecurity leaders are often left uncertain about their security information and event management (SIEM) decision, whether it is a new purchase or a replacement. To avoid a decision that puts the organization at risk, they must address 10 essential questions. Insights at a Glance Gartner Recommende ...

Analyst(s):   Angel Berrios   |   Darren Livingstone
Premium Research Mar 2026
... In a slow talent market, CHROs are focused on ensuring a positive employee experience, often relying on HR technology and AI. Use these employee insights on the adoption, current value and future importance of HR technologies to design your technology roadmap and investment strategies. Insights at a ...

Analyst(s):   Bestin Samuel
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