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Announcement March 25 2025
... Deliver a Measurable Marketing Strategy Deliver Growth and Loyalty with Powerful Customer Experiences Establish an Effective Multichannel Marketing Strategy Increase Sales Through Integrated Buying Experiences Transform Your Organization Through Strategic Brand Management Gartner Opening Keynote: “From ...
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Webinar On-Demand
... invitation-only, complimentary virtual briefing for data architects as a Gartner expert outlines the first five critical components you need to build or buy when getting started with GenAI. With these building blocks, you can develop multiple GenAI prototypes to demonstrate value and justify further investments ...

Analyst(s):   Cuneyd Kaya   |   Bruno Vianna
Premium Research Nov 2025
... Organizations that neglect EAP often experience lack of agile portfolio oversight and a misalignment between strategy and execution, making EAP tools essential for bridging this divide. This note guides software engineering leaders to learn from the implementation experience of their peers shared on Gartner ...

Analyst(s):   Peer Community Contributor
Premium Research Oct 2025
... insights must opt for CDPs to unify their data from various channels to support marketing and customer experience use cases. This note guides chief marketing officers to learn from the implementation experiences of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended ...

Analyst(s):   Peer Community Contributor
Research Apr 2026
... leaders find the standardized XLA framework to be complex and difficult to implement, while the IT services market shows rapid convergence of AI with experience management to enable real-time, predictive insights. Use this note as a playbook to apply AI at every step of the XLA life cycle. Insights at a Glance ...

Analyst(s):   Karl Rosander   |   Matt Baldino
Webinar On-Demand
... leaders identified improving the customer experience (79%), enhancing the digital workplace (75%), and acquiring new customers (67%) as the primary business outcomes of their organizations’ digital technology investments. To deliver successful engagement experiences, higher education institutions must sustain ...

Analyst(s):   Marlena Brown
Premium Research Feb 2024
... critical to engaging technology buyers as they progress through the buying journey. Product marketers can use a single story framework to tell different (but connected) outcome-oriented stories to the range of different personas on the buying team. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Kip Martin
... headcount and consolidate the number of law firms used by the company. Business impact With Gartner's support, the GC successfully secured stakeholder buy-in on key staffing decisions. This achieved the desired budget cuts and improved staff engagement in the legal department. Industry Hospitality Revenue ...
Research Oct 2025
... Access Research Already a Gartner client? Mismanagement of privacy user experience is the main driver for 85% of all consumer privacy complaints and subsequent fines. Cybersecurity leaders must invest in frictionless privacy user experience (UX) to reduce regulatory risk, build trust, and meet data demands ...

Analyst(s):   Bernard Woo   |   Nader Henein
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