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Premium Research Jul 2026
... CMOs face pressure to show AI’s clear value as quick wins are elusive. High-tech executives should aid CMOs in navigating AI’s value realization curve, ensuring strategic alignment, predictable pricing and contract terms are aligned with value delivery timelines to prevent uncontrolled spending. Insi ...

Analyst(s):   Suzanne White
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Premium Research Jun 2026
... As supply chain maturity rapidly evolves, high-tech executives should focus on aligning offerings with emerging maturity-driven needs, including AI and service models, to capture growth and build strategic partnerships in supply chain management. Insights at a Glance Issue Impact More Detail Gartner Reco ...

Analyst(s):   Manav Jain
Premium Research May 2026
... As HR AI options proliferate, CHROs risk eroding ROI by choosing the wrong mix of buy, build and blend. This research surfaces the trade-offs — governance burden, cost escalation and employee experience fragmentation — that determine whether HR AI scales or stalls. Insights at a Glance Issue Impact ...

Analyst(s):   Ranadip Chandra   |   Harsh Kundulli   |   Gaston Gomez Armesto   |   Stephanie Clement
Announcement May 17 2021
... Seller-Assisted Digital Buying Experience Gartner Analysts Discuss How Sales Leaders Must Transform Selling for the Future of B2B Buying at the Virtual Gartner CSO & Sales Leader Conference, May 17-18 B2B sales organizations must deliver a seller-assisted digital buying experience to customers in order ...
Premium Research Feb 2026
... Customer experience roles are evolving. Although customer experience jobs and org structure vary widely to suit the different verticals, Gartner observes common trends, including more expansive leadership, the need for an AI integration skill set, and a greater focus on customer data and understanding ...

Analyst(s):   Augie Ray
Premium Research Oct 2026
... Gartner First Takes Fresh insights on emerging trends Heads of infrastructure and IT operations should recognize Cisco’s Intelligent Workplace Experience as a signal of the shift toward ambient workplace intelligence. Organizations must assess these platforms based on interoperability, architectural ...

Analyst(s):   Sohail Majumdar   |   Pankil Sheth
Premium Research Aug 2026
... As AI investments in energy and utilities shift to operational scale, buying decisions are being shaped by governance, accountability, and measurable outcomes. Product leaders must align with evolving cross-functional buying patterns, not just innovative AI technology, to succeed in this market. Insights ...

Analyst(s):   Nicole Foust   |   Sruthi Nair
Premium Research Nov 2025
... Seventy-two percent of customer service and support leaders experience buyer’s regret when investing in new technology. To avoid this, orient purchase decisions around achieving business outcomes, rather than securing the latest technical features and capabilities. Gartner Insights Abstract ...

Analyst(s):   Eric Keller
Research Feb 2026
... SLAs miss what users truly experience. This note shows sourcing, procurement, and vendor management leaders how outcome‑based XLAs capture real value, elevate productivity, and align application managed services with measurable business impact by focusing on user experience and outcomes. Insights at a ...

Analyst(s):   Shubham Rathore
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